I would complain to the FCC. Presumably, the customer is dialing the number with their modem, and the modem isn't responding the the message "do you want to busy connect for 75 cents". Yet they are getting the busy connect service and presumably are charged the 75 cents to "busy connect" without their approval. The service should not default to charging the customer when there is no response to the query, as would be the case with a modem connection. You should ask your customers to complain to the FCC and complain to Bell South to get their 75 cents per call refunded. Your customers should not need to disable the service entirely. --Dean At 11:46 AM 1/27/1999 -0500, William Allen Simpson wrote:
I don't know how many other small/dialup ISPs are seeing this problem. BellSouth just turned it on in our area. Sent our support calls through the ceiling during busy evening hours.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Plain Aviation, Inc dean@av8.com LAN/WAN/UNIX/NT/TCPIP http://www.av8.com ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
On Wed, Jan 27, 1999 at 02:07:48PM -0500, Dean Anderson wrote:
I would complain to the FCC. Presumably, the customer is dialing the number with their modem, and the modem isn't responding the the message "do you want to busy connect for 75 cents". Yet they are getting the busy connect service and presumably are charged the 75 cents to "busy connect" without their approval.
Nahh... I doubt it. You'd hope that they default to NOT doing it unless people specifically asked for it to be done... Ameritech offers the same service, and I've only been charged for the times I've actually used the feature. If I hang up, I don't get charged. I have to believe BellSouth works the same way, although I could be wrong. -- Steve Sobol sjsobol@nacs.net (AKA support@nacs.net and abuse@nacs.net) "Can you look out the window, without your shadow getting in the way" --Sarah McLachlan - "Building a Mystery"
On Wed, Jan 27, 1999 at 03:36:46PM -0500, Steven J. Sobol wrote:
... You'd hope that they default to NOT doing it unless people specifically asked for it to be done...
not quite the same, but when i was recently in brazil doing some seminar work, i was told by many people of the collect call problem there. it seems that in brazil, if you make a collect call, the default action (in the absence of someone saying that they don't want to accept the charge) is for the charge to be made collect. so people would call their isps this way and get (relatively) free service. -- |-----< "CODE WARRIOR" >-----| codewarrior@daemon.org * "ah! i see you have the internet twofsonet@graffiti.com (Andrew Brown) that goes *ping*!" andrew@crossbar.com * "information is power -- share the wealth."
participants (3)
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Andrew Brown -
Dean Anderson -
Steven J. Sobol