Andy, I posted in this list earlier in the week regarding Comcast and an issue my company was experiencing. I also posted at www.reddit.com/r/networking. I had numerous support staff from Comcast contact me over on Reddit. I would recommend posting there too. Message: 4 Date: Tue, 6 Aug 2013 11:10:30 -0500 From: Brandon Galbraith <brandon.galbraith@gmail.com> To: Andy Ringsmuth <andy@newslink.com> Cc: NANOG list <nanog@nanog.org> Subject: Re: Comcast contact Message-ID: <CADE4tYV2f4okFnY2GRPBckFa9gVuwJYGGAq18DFbjBOyLjmmTQ@mail.gmail.com> Content-Type: text/plain; charset=UTF-8 Have you monitored your user's home Comcast connection with regards to packet loss or latency, preferably from network-near the SIP termination point? On Tue, Aug 6, 2013 at 10:56 AM, Andy Ringsmuth <andy@newslink.com> wrote:

Any chance someone on this list is affiliated with Comcast who could contact me off-list? I have an employee in Virginia who works from home using, in part, a VOIP desk telephone tied into our office phone system back in Nebraska. She's had nothing but problems maintaining a stable connection and I'm at my wit's end to diagnose and fix whatever is causing her problems.

I've got this exact setup with several employees around the country, but this one person is the only one who, 1 - has problems and 2 - has Comcast.

Much appreciated!

---- Andy Ringsmuth andy@newslink.com News Link ? Manager Technology & Facilities 2201 Winthrop Rd., Lincoln, NE 68502-4158 (402) 475-6397 (402) 304-0083 cellular

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