AWS internal networking team contact?
Hey all, We are seeing major packet loss and high latency at a Level3 node just before the hop into AWS us-west-2. We had a go live planned for today which has now been scrapped because T-Mobile customers (a significant chunk of our customer base) nationwide are unable to login to our app. AWS Support is dragging their feet waiting to hear back from their internal networking team and didn't even believe they peered with Level3 at us-west-2 and we just don't have the time. CEO is talking about pulling the plug entirely on us-west-2 if not all of AWS and re-deploying to us-east-X or GCP. If someone from AWS could reach out off list to help expedite my ticket and get in contact with Level3 to fix their Seattle nodes i'd really appreciate it. It's already 740 on the west coast and I don't think i'm going home anytime soon. :( For those interested, failing nodes i'm seeing are ae-1-51.ear2.Seattle1.Level3.net <http://ae-1-51.ear2.seattle1.level3.net/> and ae-2-52.ear2.Seattle1.Level3.net <http://ae-2-52.ear2.seattle1.level3.net/>. Confirmed that T-Mobile is routing through those nodes from both SF and NYC. Apple also rejected our app during review this morning because of network failures while on wifi which I have to assume are the same ones we've been seeing for the last 96 hours. Thanks
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Robbie Trencheny