From a non-cisco internal point of view, when I have a problem with Cisco TAC's performance which happens occassionally, I contact my account manager and/or our contact in Cisco Service. Whilst I can't say they've fixed everything 100% of the time, they are far more likely to do something than whinging anonymously on NANOG. Every call desk has their rogue idiots. Another part of my company runs several desks- when people complain, we identify

I would not say that a message from a web-mail service which includes X-Originating-IP in the message headers is anonymous. Going back to the original message, viewing the headers and checking rwhois... hummm, let's call it "exercise to the reader". Rubens Kuhl Jr. -----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Alex Bligh Sent: Friday, June 25, 1999 2:25 PM To: TOO MUCH Cc: Stephen Sprunk; nanog@merit.edu Subject: Re: Cisco TAC KRAP !! the individuals and try & get it fixed. In order to do this they'll need your name, and the rep's name. On a final note (and no I don't take their shilling) Cisco's TAC is the best of any large-scale hardware vendor I've ever used. Still. Despite foibles. If you a lot worse, you should have tried Ascend Europe (which has possibly improved since a year ago when we dumped all their kit - this being one of the main reasons). The cynic in my wonders why this is posted anonymously. Just what have you got to hide? Not working for a competitor or market researcher per chance? -- Alex Bligh GX Networks (formerly Xara Networks)