Not to mention the fact their automated pay by CC over the phone scam doesn't recognize their invoice numbers... At 07:01 PM 3/20/97 -0800, maillists wrote:

...

Add us to the list of 'paid and put on hold'. We host ipdmug.org, which recently had the same thing happen. You can guess what a burden it was to finally get matters resolved.

I know this does not exactly belong here, several of our customers have reported spending days on hold just trying to reach a person at Network Solutions so their paid domain will not go on hold. I have heard from three such customers just today morning.

It is worse if you paid for more than one domain in a single credit card transaction. There is no email receipt or a record that matches the money paid to a specific domain name.

If anyone has ideas how to get Network Solutions to fix this operational problem _now_, so these domains do not go off line, please post here.

============================================================================ ==== Eric Germann Computer and Communications Technologies ekgermann@cctec.com Van Wert, OH 45891 Phone: 419 968 2640 http://www.cctec.com Fax: 419 968 2641 Network Design, Connectivity & System Integration Services A Microsoft Solution Provider