UUnet trouble ticket and response time
Apologies in advance: Uunet placed a route object in RADB with origin AS701, even though the /24 belonged to us and messed up certain routings in certain places. So we sent them the problem and got issued a trouble ticket (UU2282116) on Sept 9. Till today, even after repeated emails to them on this TT, we received not a single response over the course of 3 weeks. In the end, MERIT went in and removed the brain-dead /24 route object. Is this how UUnet operates these days? -Hank
Ya...I have many circuits w/ UUNet, and I've noticed a considerable drop in their 'help-desk' responce. Hell, I don't even get an email back anymore saying that they received my email. It seems I find routing issues before they do, and when I do, they don't even let me know if they are working on them or anything. craig
-----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Hank Nussbacher Sent: Thursday, September 28, 2000 11:35 PM To: nanog@merit.edu Subject: UUnet trouble ticket and response time
Apologies in advance:
Uunet placed a route object in RADB with origin AS701, even though the /24 belonged to us and messed up certain routings in certain places. So we sent them the problem and got issued a trouble ticket (UU2282116) on Sept 9. Till today, even after repeated emails to them on this TT, we received not a single response over the course of 3 weeks. In the end, MERIT went in and removed the brain-dead /24 route object.
Is this how UUnet operates these days?
-Hank
participants (2)
-
Craig Holland -
Hank Nussbacher