I've been getting either voicemail or nothing via the network down option for Cisco TAC from about 01:45EST Nov 12th onwards (it's about 03:30 now); taking the 'existing service order' option ends up in a fast busy after putting in the number. Calling the US 408-* or the EMEA numbers directly has the same result. I seem to recall that Cisco's gone pure VOIP, and I'm wondering if that might be the source of the issue - and if that's the case, if anybody would care to comment/speculate about ways to avoid this type of issue in other deployments. cheers! ========================================================================== "A cat spends her life conflicted between a deep, passionate and profound desire for fish and an equally deep, passionate and profound desire to avoid getting wet. This is the defining metaphor of my life right now."