Ever have one of those 'synergy' kind of days? DRA's network dates back to 1984, and is positively ancient compared to some networks. But even I was left speechless by today's outage. Here's an extract from DRA's trouble ticket diary.
But, I have been give a bit of background information on why they are having so much trouble repairing the circuit. This circuit, a DS3 between LA and San Diego, was owned by Western Union, which was bought out by MCI Local, which is a part of MCI, which merged with World Comm. So, MCI/World Comm has no idea what the circuit ID is of the circuit that is down. There is an MCI tech on site in LA tracing cables to see where this circuit plugs into the Western Union equipment so that they can trouble shoot it.
Do other people have problems like this? Or does Murphy just likes me? -- Sean Donelan, Data Research Associates, Inc, St. Louis, MO Affiliation given for identification not representation
But, I have been give a bit of background information on why they are having so much trouble repairing the circuit. This circuit, a DS3 between LA and San Diego, was owned by Western Union, which was bought out by MCI Local, which is a part of MCI, which merged with World Comm. So, MCI/World Comm has no idea what the circuit ID is of the circuit that is down. There is an MCI tech on site in LA tracing cables to see where this circuit plugs into the Western Union equipment so that they can trouble shoot it.
Do other people have problems like this? Or does Murphy just likes me?
Um, yup. On just about every Worldcom circuit I've bought which is either newer or older than their current revision ticket system. (I'm sure other carriers are just as bad). Now imagine being told to report all this through their UK helpdesk to add a further level of non-understanding. The amount of "that isn't a circuit number"'s I've got is instructive. -- Alex Bligh GX Networks (formerly Xara Networks)
Um, yup. On just about every Worldcom circuit I've bought which is either newer or older than their current revision ticket system. (I'm sure other carriers are just as bad).
Now imagine being told to report all this through their UK helpdesk to add a further level of non-understanding.
The amount of "that isn't a circuit number"'s I've got is instructive.
You think thats bad? Aha! You want to try Teleglobe, what a complete nightmare that is. We've had service with them for well over a year and we still get, "That circuit isn't in our database" even after we're "A highlighted customer" in the Teleglobe TCSC or GSCFFEWFQCE or what ever crap marketing name they make up today. Avoid at all costs. Regards, Neil. -- Neil J. McRae - Alive and Kicking. neil@DOMINO.ORG
On Tue, Jul 27, 1999 at 06:12:23AM -0500, Sean Donelan wrote:
Do other people have problems like this? Or does Murphy just likes me?
Used to be common when I was involved. The fun ones, that should not happen, are ones like BT delivery a transatlantic DS3, using MFS (yes, even after they were bought) to deliver to NY from the cable-head, who subcontracted the final mile to TCG (or was it someone else ?). Then play find the circuit numbers. I haven't even started on the UK end, since that was all BT, but still many departments, each with their own circuits. -- Peter Galbavy Knowledge Matters Ltd http://www.knowledge.com/
It's definitely not isolated to you. Murphy *loves* me too... And it doesn't take a 15 year old network to find telcos pulled bonehead moves like that, especially on a global basis. How you get them to do it quickly in crises is "operational art", though, and melds with the synergy you speak of... ;-) scott On Tue, 27 Jul 1999, Sean Donelan wrote:
Ever have one of those 'synergy' kind of days? DRA's network dates back to 1984, and is positively ancient compared to some networks. But even I was left speechless by today's outage. Here's an extract from DRA's trouble ticket diary.
But, I have been give a bit of background information on why they are having so much trouble repairing the circuit. This circuit, a DS3 between LA and San Diego, was owned by Western Union, which was bought out by MCI Local, which is a part of MCI, which merged with World Comm. So, MCI/World Comm has no idea what the circuit ID is of the circuit that is down. There is an MCI tech on site in LA tracing cables to see where this circuit plugs into the Western Union equipment so that they can trouble shoot it.
Do other people have problems like this? Or does Murphy just likes me? -- Sean Donelan, Data Research Associates, Inc, St. Louis, MO Affiliation given for identification not representation
participants (5)
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Alex Bligh -
Neil J. McRae -
Peter Galbavy -
scott w -
Sean Donelan