AT&T starting to charge for RFOs on ASE tail circuits?
Hey All, I just caught wind from multiple support reps of ours that AT&T is now demanding payment to get an RFO. As in, our folks are calling up AT&T to see why a particular tail circuit was down for whatever period of time and has since come back up with no clear utility power issue or backhoe fade to explain it. The response they get is that an RFO is billable and they have been asked to accept the charge to proceed (which they have rightly rejected thus far). This is the first time I've heard of this happening with any of our last-mile transport providers. I'm very curious, has anyone else experienced this lately with AT&T or any other carriers? -- Victor Breen | victor@impulse.net Sr. Engineer | Impulse Advanced Communications www.impulse.net
Yes we have seen that response in the past on RFOs. Most of these random outages are maintenance for moving fiber due to construction and they do not tell you when it is going to happen, we have been complaining about this for the past year to them. Every other carrier issues a maintenance notification (most of the time), for some reason they do not feel it is necessary and blame the ASE product. We are now a gold status customers so the support has gotten better. We are 2 months into it so we will see long term how it will work out. Dealing with them has been frustrating for sure... Erich Kaiser The Fusion Network On Fri, Jan 18, 2019 at 9:19 AM Victor Breen <victor@impulse.net> wrote:
Hey All,
I just caught wind from multiple support reps of ours that AT&T is now demanding payment to get an RFO. As in, our folks are calling up AT&T to see why a particular tail circuit was down for whatever period of time and has since come back up with no clear utility power issue or backhoe fade to explain it. The response they get is that an RFO is billable and they have been asked to accept the charge to proceed (which they have rightly rejected thus far). This is the first time I've heard of this happening with any of our last-mile transport providers.
I'm very curious, has anyone else experienced this lately with AT&T or any other carriers?
-- Victor Breen | victor@impulse.net Sr. Engineer | Impulse Advanced Communications www.impulse.net
Well, I guess it's nice to know we're not the only ones getting that treatment. I'll have to see about this "gold status" you speak of. -- Victor Breen | victor@impulse.net Sr. Engineer | Impulse Advanced Communications main 805.456.5800 | www.impulse.net ________________________________ From: Kaiser, Erich <erich@gotfusion.net> Sent: Friday, January 18, 2019 8:17:39 AM To: Victor Breen Cc: nanog@nanog.org Subject: Re: AT&T starting to charge for RFOs on ASE tail circuits? Yes we have seen that response in the past on RFOs. Most of these random outages are maintenance for moving fiber due to construction and they do not tell you when it is going to happen, we have been complaining about this for the past year to them. Every other carrier issues a maintenance notification (most of the time), for some reason they do not feel it is necessary and blame the ASE product. We are now a gold status customers so the support has gotten better. We are 2 months into it so we will see long term how it will work out. Dealing with them has been frustrating for sure... Erich Kaiser The Fusion Network On Fri, Jan 18, 2019 at 9:19 AM Victor Breen <victor@impulse.net<mailto:victor@impulse.net>> wrote: Hey All, I just caught wind from multiple support reps of ours that AT&T is now demanding payment to get an RFO. As in, our folks are calling up AT&T to see why a particular tail circuit was down for whatever period of time and has since come back up with no clear utility power issue or backhoe fade to explain it. The response they get is that an RFO is billable and they have been asked to accept the charge to proceed (which they have rightly rejected thus far). This is the first time I've heard of this happening with any of our last-mile transport providers. I'm very curious, has anyone else experienced this lately with AT&T or any other carriers? -- Victor Breen | victor@impulse.net<mailto:victor@impulse.net> Sr. Engineer | Impulse Advanced Communications www.impulse.net<http://www.impulse.net>
I wonder how this fits in with AT&T’s SLA commitments? How can you audit your SLA without the RFOs? -mel beckman On Jan 18, 2019, at 9:28 AM, Victor Breen <victor@impulse.net<mailto:victor@impulse.net>> wrote: Well, I guess it's nice to know we're not the only ones getting that treatment. I'll have to see about this "gold status" you speak of. -- Victor Breen | victor@impulse.net<mailto:victor@impulse.net> Sr. Engineer | Impulse Advanced Communications main 805.456.5800 | www.impulse.net<http://www.impulse.net> ________________________________ From: Kaiser, Erich <erich@gotfusion.net<mailto:erich@gotfusion.net>> Sent: Friday, January 18, 2019 8:17:39 AM To: Victor Breen Cc: nanog@nanog.org<mailto:nanog@nanog.org> Subject: Re: AT&T starting to charge for RFOs on ASE tail circuits? Yes we have seen that response in the past on RFOs. Most of these random outages are maintenance for moving fiber due to construction and they do not tell you when it is going to happen, we have been complaining about this for the past year to them. Every other carrier issues a maintenance notification (most of the time), for some reason they do not feel it is necessary and blame the ASE product. We are now a gold status customers so the support has gotten better. We are 2 months into it so we will see long term how it will work out. Dealing with them has been frustrating for sure... Erich Kaiser The Fusion Network On Fri, Jan 18, 2019 at 9:19 AM Victor Breen <victor@impulse.net<mailto:victor@impulse.net>> wrote: Hey All, I just caught wind from multiple support reps of ours that AT&T is now demanding payment to get an RFO. As in, our folks are calling up AT&T to see why a particular tail circuit was down for whatever period of time and has since come back up with no clear utility power issue or backhoe fade to explain it. The response they get is that an RFO is billable and they have been asked to accept the charge to proceed (which they have rightly rejected thus far). This is the first time I've heard of this happening with any of our last-mile transport providers. I'm very curious, has anyone else experienced this lately with AT&T or any other carriers? -- Victor Breen | victor@impulse.net<mailto:victor@impulse.net> Sr. Engineer | Impulse Advanced Communications www.impulse.net<http://www.impulse.net>
participants (3)
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Kaiser, Erich -
Mel Beckman -
Victor Breen