I'm having some very weird problems with my iDSL. The DSLAM says there's nothing wrong with the line, there are no errors on either end, but I ping timeout and can't even traceroute through it when it goes down. Concentric says there's nothing wrong even though they did finally see the problem the other day. Their solution was to replace my iDSL router and close the ticket and the problem isn't gone. 2 Questions: 1) Anyone know any useful phone #'s at concentric? The help desk insists that the ONLY way to call anyone there is to go through the 800 number, which has a 30-90 wait and not even managers have a direct extension. Everyone stands by this BS. 2) Anyone have any suggestions on things to look at? My Robert :wq! --------------------------------------------------------------------------- Robert L. Harris | Micros~1 : Senior System Engineer | For when quality, reliability at RnD Consulting | and security just aren't \_ that important! DISCLAIMER: These are MY OPINIONS ALONE. I speak for no-one else. FYI: perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'