At 10:49 AM 10/22/96 -0400, Avi Freedman wrote:

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We explain it to people. Generally not in detail to dialup customers, though sometimes we do. But most providers and cmpanies connected via dedicated connections can be helped to understand what's going on.

There's the rub Avi. You have a lot of ISP customers. I have a lot of WeJustGotOffOfAOL customers. Mine take a bit more education, and could possibly be impossible to educate. This is of whom the original poster is speaking. This is getting off topic though.

Justin Newton Network Architect Erol's Internet Services

Well, we were the original dialup provider in Philly, so our dialup customers tend to the more clueful - but when we sit with the dialup customers we do get (who are mostly by referral, since we don't blast the area with ads like Erol's does) they understand, even if they aren't educated :) And we send our WeJustGotOffOfAOL customers to Erols or elsewhere if they are high-maintenance.. But the NANOG-appropriate target is how providers deal with dedicated-line customers. Yes, there are some very fussy ones, but we really haven't had anyone who wasn't convinced to just complain to the site they were trying to get to about their poor connectivity if we could show them good connectivity to everywhere but that site or that the connectivity problems were localized to the remote end. Avi