I'm looking for recommendations for a good trouble ticket system for a NSP/ISP. Nothing fancy required, just somthing solid and easy to use. Depends very much on what you want to do, what your needs are, who is going to use it (inhouse, network operators only, anybody...)

I'd like to hear what others are using. We are using Gnats - very simple, very easy, not quite what others may call professional, but it works to our satisfaction and it was exactly what we were looking for - ARS as commented by others did not meet our needs and was too complex for our liking (hey, it is great, but not

Dear Eric, you wrote: the thing we wanted). I read about two overviews you might like to have a look at: - Computerworld, June 1992 (phone USA-508-879-0700), overview of 34 trouble ticket systems (a bit dated) - Moffit, M.L. and Rose, W.: Automating Your Software Support, SSPA, Software Support Professionals Association, 16981 Via Tazonsuite, San Diego 92127, CA (phone USA-619-674-4864), compares more than 100 Trouble Ticket Systems (Actually, I only had a look at Computerworld and do not know the other one). Joachim _______________________________________________________________________________ Dr. Joachim Schmitz schmitz@rus.uni-stuttgart.de Rechenzentrum der Universitaet Stuttgart ++ 711 685 5576 voice Allmandring 30 ++ 711 678 7626 FAX D-70550 Stuttgart FRG (Germany) _______________________________________________________________________________