Richard A Steenbergen wrote:

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Try looking at it from an outsider's point of view instead. If you're new to dealing with ARIN, it is not uncommon to find the process is absolutely baffling, frustrating, slow, expensive, and requiring intrusive disclosure just shy of an anal cavity probe.

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Hank Said, I recently had to do the ARIN process for a customer from beginning to end. Never had experience with ARIN, nor its methods or templates (only RIPE experience). Took 5 weeks to get a /19 and then an additional 4 weeks to get the ASN. YMMV.

YMMV, but my mileage has been just as bad yours, in some cases worse. Converting from swip's to RWHOIS took 6 months. ARIN is painful. Overly painful for someone who you pay for the right to USE IP addresses on a yearly basis.... Of course, that's just my personal viewpoint.....