Thank you to the very clueful and responsive help I received at level3. All my questions have been resolved. We are a current customer, with an active connection. I needed to speak to someone with BGP clue about bringing up BGP for the first time. Also, Level3 is _very_ responsive for all of our normal questions and changes, and NANOG was only a last resort because I felt I was not getting an adequate response from the standard channels. --steve -----Original Message----- From: Daniel Golding [mailto:dgold@FDFNet.Net] Sent: Wednesday, March 05, 2003 2:01 PM To: Andy Dills Cc: Kris Foster; Steve Rude; nanog@nanog.org Subject: RE: OT: level3 contact The assumption here is that they are a current customer, with an active connection, and have exchanged routes. We don't know any of that. Level(3) is generally pretty responsive - if the guy on the phone doesn't know the answer, they tend to be pretty good about finding out. Maybe the original poster would care to share the resolution? Thanks, Dan On Wed, 5 Mar 2003, Andy Dills wrote:

On Wed, 5 Mar 2003, Kris Foster wrote:

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Can someone clueful at level3 please contact me about bgp. We

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customer, and phone calls and email have failed to get us a contact.

WOW...you're a _customer_ and you can't get somebody on the phone?

'get somebody on the phone' or 'get someone with BGP clue on the

are a phone'

Either and both. I'm sure L3 has people outside of their core

engineering

group that understand BGP.

Ok, so maybe he's looking to start running BGP. I could understand not being able to get somebody on the phone without effort when trying to get things running the first time (but with multiple emails and calls, it's still inexcusable). However, if you're already exchanging routes with them, there's no excuse for not being able to get somebody who understands BGP on the phone.

Andy

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