Pacific Bell has equipment problems affecting PBI Internet access for subscribers in the San Jose area. As far as I can tell, it is only affecting PBI customers. Subscribers using other ISPs as their uplink seem ok. PBI's service level promise is a bit weak. Quoting from PBI's terms and conditions for DSL service: "You understand and agree that temporary interruptions of the Service may occur as normal events in the provision of the Service." Its a sad day when service interruptions are viewed as normal events. In other news, the San Bruno Fire Department issued a preliminary report saying an accident by workers using cutting torches above the cable manhole led to the cable fire June 26. Pacific Bell is expected to be the first one with a claim for damages.