Hi, We're currently looking to buy transit from XO for one of our DCs. Their pricing is very competative compared to some of the other providers we've considered to date. I'm hoping to get some feedback on their services, support, peering arrangements and the overall stability of their core backbone network from folks who've had experience or currently using them. Any info would be greatly appreciated. Thanks in advance -- Sent from my mobile device
I can't say I share the same experience. Their pricing is mediocre and their billing and customer service are absolutely atrocious. They sold me six cabinets with transit in one of their facilities, never installed power to the cabinets, and then tried to invoice me for the transit. To this day no one at XO sees fit to fix this injustice so they're to the impression that I owe them for the balance of a contract that was literally unusable. Jeff On Thu, Jul 1, 2010 at 4:22 PM, Net <funkyfun@gmail.com> wrote:
Hi,
We're currently looking to buy transit from XO for one of our DCs. Their pricing is very competative compared to some of the other providers we've considered to date.
I'm hoping to get some feedback on their services, support, peering arrangements and the overall stability of their core backbone network from folks who've had experience or currently using them.
Any info would be greatly appreciated.
Thanks in advance
-- Sent from my mobile device
-- Jeffrey Lyon, Leadership Team jeffrey.lyon@blacklotus.net | http://www.blacklotus.net Black Lotus Communications of The IRC Company, Inc. Follow us on Twitter at http://twitter.com/ddosprotection to find out about news, promotions, and (gasp!) system outages which are updated in real time. Platinum sponsor of HostingCon 2010. Come to Austin, TX on July 19 - 21 to find out how to "protect your booty."
XO has many downs than ups. I am a current XO customer mainly due to the costs, having voice, PtP, Transit, and Co-Location. Here is my rundown. Internet Transit: Yes it works, and when their routing goes ape, no one knows what is going on. They have a tendency not to do a "wr mem" on their ciscos. Point to Point: Yes it works, but when they have to take an OC12 or some large circuit down you might be notified the day of. Also if you have more than one circuit with them, finding what circuit will be hit takes ages on their side. Co-Location: One crap shoot close to death. A "change control" group has to approve changes, adds, and you as a customer has zero say. Call Center: I feel like Mr. Bean is running the call center. Depending on who you call, and when they last did trainning you will get a wild range of responces. Even for the simplest of things takes about 20 min to make a ticket, and some have taken past 40min. Voice: Random failures of not being able to reach cell phone carriers. Random issues where some trunk lines just go offline. But to XO it is always the customer hardware. Another great feature if you have a trouble ticket and in part of correcting the issue if some other change was introduced an automated system will back out any changes weeks later. It is one of those things in life you deal with because the tradeoff is something execs see as the monthly OPEX costs. Stefan On Thu, 1 Jul 2010, Net wrote:
Hi,
We're currently looking to buy transit from XO for one of our DCs. Their pricing is very competative compared to some of the other providers we've considered to date.
I'm hoping to get some feedback on their services, support, peering arrangements and the overall stability of their core backbone network from folks who've had experience or currently using them.
Any info would be greatly appreciated.
Thanks in advance
-- Sent from my mobile device
Thanks for the detailed feedback stefan. Its very much appreciated. I'd also like to say thanks for all the private replies. This will certainly go a long way in helping us decide who we end up going with. Best, On 7/1/10, Stefan Molnar <stefan@csudsu.com> wrote:
XO has many downs than ups. I am a current XO customer mainly due to the costs, having voice, PtP, Transit, and Co-Location.
Here is my rundown.
Internet Transit: Yes it works, and when their routing goes ape, no one knows what is going on. They have a tendency not to do a "wr mem" on their ciscos.
Point to Point: Yes it works, but when they have to take an OC12 or some large circuit down you might be notified the day of. Also if you have more than one circuit with them, finding what circuit will be hit takes ages on their side.
Co-Location: One crap shoot close to death. A "change control" group has to approve changes, adds, and you as a customer has zero say.
Call Center: I feel like Mr. Bean is running the call center. Depending on who you call, and when they last did trainning you will get a wild range of responces. Even for the simplest of things takes about 20 min to make a ticket, and some have taken past 40min.
Voice: Random failures of not being able to reach cell phone carriers. Random issues where some trunk lines just go offline. But to XO it is always the customer hardware. Another great feature if you have a trouble ticket and in part of correcting the issue if some other change was introduced an automated system will back out any changes weeks later.
It is one of those things in life you deal with because the tradeoff is something execs see as the monthly OPEX costs.
Stefan
On Thu, 1 Jul 2010, Net wrote:
Hi,
We're currently looking to buy transit from XO for one of our DCs. Their pricing is very competative compared to some of the other providers we've considered to date.
I'm hoping to get some feedback on their services, support, peering arrangements and the overall stability of their core backbone network from folks who've had experience or currently using them.
Any info would be greatly appreciated.
Thanks in advance
-- Sent from my mobile device
-- Sent from my mobile device
participants (3)
-
Jeffrey Lyon -
Net -
Stefan Molnar