OK - my search is complete I have quite a few suggestions from alot of good sources - a few ppl said they wanted to be copied - I have Bcc'd you - and I thought I'd sum it here... Came highly recomended: Jitterbug http://samba.anu.edu.au/jitterbug/ ARS Remedy http://www.remedy.com/ Keystone http://www.stonekeep.com/keystone.php3/ ReqNG http://scuttlebutt.explore.com/reqng/ RequestTracking ftp://horked.fsck.com/pub/rt/ Suggested: X-rust ftp://ftp.eng.utah.edu/pub/sys-admin/rust/ Commercial: Clarify http://www.clarify.com/ I chose Jitterbug BTW - thanx Gerry... -- I am nothing if not net-Q! - ras@poppa.clubrich.tiac.net