Re: The backbone that sucks least?
We have servers colocated in 8 locations, 4 each with 2 of the big-name colo providers, one of which made news today (no points for accurate guesses). We are looking at adding new server locations in a carrier neutral location like Equinix (who else is doing multiple carrier neutral locations and has available space?
paix, for one.
Of those, who sucks least? Does paying extra for UUNET actually get you anything extra (better customer service, better billing/accounting service, better trouble ticket tracking and reporting)?
i've just got to say that uunet's monitoring and trouble ticketing is Great. i don't know whether their backbone is good or not, but their proactive monitoring and subsequent issue tracking is just Great, that's all, Great. whoever set it up should definitely buy themselves a cigar, or whatever.
--- Paul Vixie <vixie@vix.com> wrote:
i've just got to say that uunet's monitoring and trouble ticketing is Great. i don't know whether their backbone is good or not, but their proactive monitoring and subsequent issue tracking is just Great, that's all, Great. whoever set it up should definitely buy themselves a cigar, or whatever.
LOL! It's always sad to see gratuitous credit randomly dispensed. ;) -Jim P. __________________________________________________ Do You Yahoo!? Get email alerts & NEW webcam video instant messaging with Yahoo! Messenger. http://im.yahoo.com
On 25 Sep 2001, Paul Vixie wrote:
Of those, who sucks least? Does paying extra for UUNET actually get you anything extra (better customer service, better billing/accounting service, better trouble ticket tracking and reporting)?
i've just got to say that uunet's monitoring and trouble ticketing is Great. i don't know whether their backbone is good or not, but their proactive monitoring and subsequent issue tracking is just Great, that's all, Great. whoever set it up should definitely buy themselves a cigar, or whatever.
Paul, Would you say UUNET handling of (non-direct customer) abuse complaints tracking to be great as well ? If the answer to the above Q is yes would said tracking be the same for less well known net.persons than you ? Thanks, Rafi -- Rafi Sadowsky rafi@oumail.openu.ac.il Network/System/Security VoiceMail: +972-3-646-0592 FAX: +972-3-646-0454 Mangler ( :-) | FIRST-REP for ILAN-CERT(CERT@CERT.AC.IL) Open University of Israel | (PGP key -> ) http://telem.openu.ac.il/~rafi
Paul Vixie <vixie@vix.com> writes:
i've just got to say that uunet's monitoring and trouble ticketing is Great. i don't know whether their backbone is good or not, but their proactive monitoring and subsequent issue tracking is just Great, that's all, Great. whoever set it up should definitely buy themselves a cigar, or whatever.
Do they manage tickets with Keystone? I've heard you mention that as a decent trouble ticket system in the past. Chris
In the immortal words of Chris Beggy (news@kippona.com):
Do they manage tickets with Keystone? I've heard you mention that as a decent trouble ticket system in the past.
Keystone is, unfortunatly, indisputably dead at the moment. White Pajama Software bought it from Stonekeep, and promptedly turfed it in favor of their homegrown software. The source is "available", but it was never released under any kind of OSS license, so you're stuck with the last "official" release (which, while usable, still had tons of bugs and usability issues), and there's no active development going on right now. But I'm not bitter, no. -n, former small-time Keystone developer ------------------------------------------------------------<memory@blank.org> "Usenet. Now I know how the Romans felt when the Vandals and the Visigoths poured over the Alps." <http://blank.org/memory/>----------------------------------------------------
participants (5)
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Jim Popovitch -
Nathan J . Mehl -
news＠kippona.com -
Paul Vixie -
Rafi Sadowsky