On Mon, Sep 2, 2013 at 7:57 AM, Robert Glover <robertg@garlic.com> wrote:

Dear O1,

Your managed modem service appears to not be authenticating users at this time. We have some grumpy dial-up users this morning. Our RADIUS is functioning normally (other services are able to authenticate against it successfully).

Your support line (1-888-444-1111) rings fast-busy about 80% of the time I call it this morning (the other 20%, it works fine)

Your on-call staff that I paged has yet to respond.

Thanks, -Bobby

Dear Bobby, Thank you for contacting the Infernal Referral Service for the Internet. All of our demon...er, agents are busy at the moment telling other users where to go, but if you'd like to stay on the line, your question will be answered in the order it was received. Currently, there is a 314 year, 1 month, 5 day, 9 hour and 26 minute hold time. If you would like to continue waiting, please press 'π' on your rotary phone now. Thank you for your continue patronage of the Internet. The LOLcats know you have a choice, and appreciate your Have a nice day, and thank you for flying Internet Express! Matt PS--perhaps you were thinking of someone else as the recipient of your mail?