PhoenixDSL/Telocity/Megapath
Just got some news that in a neat twist of sales between PheonixDSL, Telocity and Megapath, anyone originally on Pheonix's line will be without support. A friend of mine in the mean time tried to hook up a new firewall and can't get past his gateway, but can ping the gateway. The windows box originally installed works fine though. Someone at Level 1 customer support says "yeah something's wrong" and he won't be able to do anything until he gets a new Telocity DSL router for his DSL. This of course will take 3 weeks to ship. This sound normal? Does the person on the other end of the phone have a clue? (i.e. Anyone at Telocity/Megapath know the truth of what's going on with them? ) I have some customers using them for small businesses. No, cablemodems and other dsl systems aren't available where he is right now. Robert :wq! --------------------------------------------------------------------------- Robert L. Harris | Micros~1 : Senior System Engineer | For when quality, reliability at RnD Consulting | and security just aren't \_ that important! DISCLAIMER: These are MY OPINIONS ALONE. I speak for no-one else. FYI: perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'
Sounds fishy to me..... Is the line somehow tied to his MAC? jas -----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Robert L. Harris Sent: Monday, February 05, 2001 8:54 PM To: nanog@merit.edu Subject: PhoenixDSL/Telocity/Megapath Just got some news that in a neat twist of sales between PheonixDSL, Telocity and Megapath, anyone originally on Pheonix's line will be without support. A friend of mine in the mean time tried to hook up a new firewall and can't get past his gateway, but can ping the gateway. The windows box originally installed works fine though. Someone at Level 1 customer support says "yeah something's wrong" and he won't be able to do anything until he gets a new Telocity DSL router for his DSL. This of course will take 3 weeks to ship. This sound normal? Does the person on the other end of the phone have a clue? (i.e. Anyone at Telocity/Megapath know the truth of what's going on with them? ) I have some customers using them for small businesses. No, cablemodems and other dsl systems aren't available where he is right now. Robert :wq! --------------------------------------------------------------------------- Robert L. Harris | Micros~1 : Senior System Engineer | For when quality, reliability at RnD Consulting | and security just aren't \_ that important! DISCLAIMER: These are MY OPINIONS ALONE. I speak for no-one else. FYI: perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'
Nope. He's got an external adapter that has eth out. He can ping up to his gateway with both boxes, but not the next box. Thus spake Jason Lewis (jlewis@jasonlewis.net):
Sounds fishy to me.....
Is the line somehow tied to his MAC?
jas
-----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Robert L. Harris Sent: Monday, February 05, 2001 8:54 PM To: nanog@merit.edu Subject: PhoenixDSL/Telocity/Megapath
Just got some news that in a neat twist of sales between PheonixDSL, Telocity and Megapath, anyone originally on Pheonix's line will be without support. A friend of mine in the mean time tried to hook up a new firewall and can't get past his gateway, but can ping the gateway. The windows box originally installed works fine though. Someone at Level 1 customer support says "yeah something's wrong" and he won't be able to do anything until he gets a new Telocity DSL router for his DSL. This of course will take 3 weeks to ship.
This sound normal? Does the person on the other end of the phone have a clue? (i.e. Anyone at Telocity/Megapath know the truth of what's going on with them? ) I have some customers using them for small businesses.
No, cablemodems and other dsl systems aren't available where he is right now.
Robert
:wq! --------------------------------------------------------------------------- Robert L. Harris | Micros~1 : Senior System Engineer | For when quality, reliability at RnD Consulting | and security just aren't \_ that important! DISCLAIMER: These are MY OPINIONS ALONE. I speak for no-one else. FYI: perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'
:wq! --------------------------------------------------------------------------- Robert L. Harris | Micros~1 : Senior System Engineer | For when quality, reliability at RnD Consulting | and security just aren't \_ that important! DISCLAIMER: These are MY OPINIONS ALONE. I speak for no-one else. FYI: perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'
Why is someone's DSL line being discussed on NANOG? andy On Mon, 5 Feb 2001, Robert L. Harris wrote:
Nope. He's got an external adapter that has eth out. He can ping up to his gateway with both boxes, but not the next box.
Thus spake Jason Lewis (jlewis@jasonlewis.net):
Sounds fishy to me.....
Is the line somehow tied to his MAC?
jas
-----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Robert L. Harris Sent: Monday, February 05, 2001 8:54 PM To: nanog@merit.edu Subject: PhoenixDSL/Telocity/Megapath
Just got some news that in a neat twist of sales between PheonixDSL, Telocity and Megapath, anyone originally on Pheonix's line will be without support. A friend of mine in the mean time tried to hook up a new firewall and can't get past his gateway, but can ping the gateway. The windows box originally installed works fine though. Someone at Level 1 customer support says "yeah something's wrong" and he won't be able to do anything until he gets a new Telocity DSL router for his DSL. This of course will take 3 weeks to ship.
This sound normal? Does the person on the other end of the phone have a clue? (i.e. Anyone at Telocity/Megapath know the truth of what's going on with them? ) I have some customers using them for small businesses.
No, cablemodems and other dsl systems aren't available where he is right now.
Robert
:wq! --------------------------------------------------------------------------- Robert L. Harris | Micros~1 : Senior System Engineer | For when quality, reliability at RnD Consulting | and security just aren't \_ that important! DISCLAIMER: These are MY OPINIONS ALONE. I speak for no-one else. FYI: perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'
:wq! --------------------------------------------------------------------------- Robert L. Harris | Micros~1 : Senior System Engineer | For when quality, reliability at RnD Consulting | and security just aren't \_ that important! DISCLAIMER: These are MY OPINIONS ALONE. I speak for no-one else. FYI: perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'
Was a question concerning the providers, their infrastructure and status. Thus spake Andy (andy@tigerteam.net):
Why is someone's DSL line being discussed on NANOG?
andy
On Mon, 5 Feb 2001, Robert L. Harris wrote:
Nope. He's got an external adapter that has eth out. He can ping up to his gateway with both boxes, but not the next box.
Thus spake Jason Lewis (jlewis@jasonlewis.net):
Sounds fishy to me.....
Is the line somehow tied to his MAC?
jas
-----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Robert L. Harris Sent: Monday, February 05, 2001 8:54 PM To: nanog@merit.edu Subject: PhoenixDSL/Telocity/Megapath
Just got some news that in a neat twist of sales between PheonixDSL, Telocity and Megapath, anyone originally on Pheonix's line will be without support. A friend of mine in the mean time tried to hook up a new firewall and can't get past his gateway, but can ping the gateway. The windows box originally installed works fine though. Someone at Level 1 customer support says "yeah something's wrong" and he won't be able to do anything until he gets a new Telocity DSL router for his DSL. This of course will take 3 weeks to ship.
This sound normal? Does the person on the other end of the phone have a clue? (i.e. Anyone at Telocity/Megapath know the truth of what's going on with them? ) I have some customers using them for small businesses.
No, cablemodems and other dsl systems aren't available where he is right now.
Robert
:wq! --------------------------------------------------------------------------- Robert L. Harris | Micros~1 : Senior System Engineer | For when quality, reliability at RnD Consulting | and security just aren't \_ that important! DISCLAIMER: These are MY OPINIONS ALONE. I speak for no-one else. FYI: perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'
:wq! --------------------------------------------------------------------------- Robert L. Harris | Micros~1 : Senior System Engineer | For when quality, reliability at RnD Consulting | and security just aren't \_ that important! DISCLAIMER: These are MY OPINIONS ALONE. I speak for no-one else. FYI: perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'
:wq! --------------------------------------------------------------------------- Robert L. Harris | Micros~1 : Senior System Engineer | For when quality, reliability at RnD Consulting | and security just aren't \_ that important! DISCLAIMER: These are MY OPINIONS ALONE. I speak for no-one else. FYI: perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'
On Mon, 5 Feb 2001, Robert L. Harris wrote:
This sound normal? Does the person on the other end of the phone have a clue? (i.e. Anyone at Telocity/Megapath know the truth of what's going on with them? ) I have some customers using them for small businesses.
Phoenix Business customers went to Megapath. Megapath is still in business and supporting their customers. Phoenix Residential customers went to Telocity, and Telocity supports those customers. If a single pc works, your friend should re-read his firewall manual. A much more appropriate place to pose this question would be http://www.dslreports.com/ in one of their forums created for just this sort of question. Charles
No, cablemodems and other dsl systems aren't available where he is right now.
Robert
:wq! --------------------------------------------------------------------------- Robert L. Harris | Micros~1 : Senior System Engineer | For when quality, reliability at RnD Consulting | and security just aren't \_ that important! DISCLAIMER: These are MY OPINIONS ALONE. I speak for no-one else. FYI: perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'
Thus spake Charles Sprickman (spork@inch.com):
On Mon, 5 Feb 2001, Robert L. Harris wrote:
This sound normal? Does the person on the other end of the phone have a clue? (i.e. Anyone at Telocity/Megapath know the truth of what's going on with them? ) I have some customers using them for small businesses.
Phoenix Business customers went to Megapath. Megapath is still in business and supporting their customers. Phoenix Residential customers went to Telocity, and Telocity supports those customers.
Ok, that fixes a number of my customers.
If a single pc works, your friend should re-read his firewall manual.
A much more appropriate place to pose this question would be http://www.dslreports.com/ in one of their forums created for just this sort of question.
Great. Thanks. :wq! --------------------------------------------------------------------------- Robert L. Harris | Micros~1 : Senior System Engineer | For when quality, reliability at RnD Consulting | and security just aren't \_ that important! DISCLAIMER: These are MY OPINIONS ALONE. I speak for no-one else. FYI: perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'
participants (4)
-
Andy -
Charles Sprickman -
Jason Lewis -
Robert L. Harris