--- Andrew Metcalf <prelude@mindspring.com> wrote:

I'm having a particularly bad time with dispatch/install for ATT broadband in the GA region. Does anyone have any email-phone numbers of an exec/helpful person for that region? Steven White?

Ha Ha Ha! That's the best laugh I've had all day. (I live in the Atlanta "Super-Headend" region) AT&T's own people will tell you that there is no way for them to reach the dispatch division. I would have to guess that the AT&T install/dispatch division is the farthest thing from communications capable. (think: 2 paper cups and string) Heck, a month ago I finally got an AT&T installer to RE-connect my cable that another installer screwed up 6 days prior. That installer himself couldn't reach his *own* dispatch operator. Prior to that ...., oh jeeze there isn't enough time to document all my past problems. It is very apparent that AT&T Broadband is spending all of their money on, fake looking "Audit Team" magnetic signs for ALL of their service vehicles, and mind-numbing on-hold messages describing how much better things are that they now have separate phone numbers for sales, service, installs, and HSD, as well as online help at "H_T_T_P_colon_forward-slash_forward-slash_help_dot_broadband_dot_att_dot_com .... note there is no need to preface the word help with the letters: W_W_W when typing H_T_T_P_colon_forward-slash_forward-slash_help_dot_broadband_dot_att_dot_com". <#@&+#@! I still hear it in my sleep. Please God, make it stop!> Btw, with the competence their managers have shown so far, it is apparent that "Audit" and "Team" are two of the farthest words from the AT&T Broadband vocabulary. Pardon my rant, I wish you well, but I wouldn't bet on your success anytime soon. -Jim P. __________________________________________________ Do You Yahoo!? Find a job, post your resume. http://careers.yahoo.com