NANOG Folks, I'm working on a research project to determine how network product end-users interact with the vendors to obtain technical support, software patches, tech notes, and configuration guidelines. If any of you have about 15-20 minutes to chat or fill out a short survey, please contact me off-list. Thanks, Irwin ------ Irwin Lazar Practice Manager, Burton Group www.burtongroup.com ilazar@burtongroup.com Office: 703-742-9659 Cell: 703-402-4119 "DrivingNetworkEvolution"