Timeline 4/25/2000 9:45am PDT Approximate beginning of service interruption 4/25/2000 10:48am PDT First post to NANOG about problem 4/25/2000 10:57am PDT NANOG post "all circuits busy" calling provider NOC 4/25/2000 11:27am PDT First post from provider executive to NANOG 4/25/2000 2:09pm PDT Provider client communication (Switch Related Issues) 4/25/2000 5:30pm PDT First news report published in trade press 4/25/2000 7:43pm PDT Provider client communication (Network Issues) 4/26/2000 7:17pm PDT Customer letter from provider executive officers Overall a very impressive response by the provider.