[admin] Errors to NANOG list subscribers take II
Dear Colleagues: As you know, we are all seeing a single mailer message show up in our mailboxes at ~0330/est on a daily basis. We are aware that this is on-going. The issue is being actively worked on by the admin team at Merit and a resolution is forthcoming. Since the message happens once a day, it's understandably difficult to make a best effort determination that a fix will take hold. There isn't a test or dev system to try out solutions. This problem has been assigned a reasonable priority by the folks at Merit and we hope to see it fixed soon. Thanks to all who have let us know about this. Best Regards, Martin Hannigan NANOG MLC Member
Given the serious impact this is having on operations, does this have a master ticket number or escalation id of some type? Has the vendor been involved yet? When can we expect to see a post mortem/RFO? - billn On Fri, 9 Nov 2007, Martin Hannigan wrote:
Dear Colleagues:
As you know, we are all seeing a single mailer message show up in our mailboxes at ~0330/est on a daily basis. We are aware that this is on-going.
The issue is being actively worked on by the admin team at Merit and a resolution is forthcoming. Since the message happens once a day, it's understandably difficult to make a best effort determination that a fix will take hold. There isn't a test or dev system to try out solutions.
This problem has been assigned a reasonable priority by the folks at Merit and we hope to see it fixed soon. Thanks to all who have let us know about this.
Best Regards,
Martin Hannigan NANOG MLC Member
On Nov 9, 2007 11:00 AM, Bill Nash <billn@billn.net> wrote:
Given the serious impact this is having on operations, does this have a master ticket number or escalation id of some type? Has the vendor been involved yet? When can we expect to see a post mortem/RFO?
- billn
Try not to get overly ridiculous here. The updates are to keep people informed that everyone on the back end cares. -M<
participants (2)
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Bill Nash -
Martin Hannigan