If only certified techs are allowed to touch the line, and they only work 9-4 on weekdays, who cut the line? Do the certified techs cut the lines before they walk at the door at 4pm on Friday? On Thu, 27 April 2000, John Hall wrote:
Yikes! And I thought out US West service was bad! US(eless) West is notorious for DLS service that stays up while the phone line is down! It's happened to me three times for a total of 78 hours! The great thing is that they allow only "certified" technicians to touch these circuits, so even if the tech at the CO can see that the phone line has been cut on the telco side of the DSL modem at the CO, he can't touch it! And of course all the "certified" techs only work 9am-4pm weekdays (at least the residential DSL ones).
Once when I got through to their tech. support call center, the guy on the phone was almost in tears, he'd had to tell that to so many pissed off customers.
On Thu, 27 Apr 2000 21:55:04 PDT, Sean Donelan <sean@donelan.com> said:
If only certified techs are allowed to touch the line, and they only work 9-4 on weekdays, who cut the line? Do the certified techs cut the lines before they walk at the door at 4pm on Friday?
Didn't you know? The guy from janitorial services who bumped the off switch with the non-floor end of the mop? He's a certified tech. Gotta be, you need special training to hit a really small off button on the backswing as often as they do.. ;) They have to apprentice under the guy with the backhoe. ;)
At 01:27 28/04/00 -0400, Valdis.Kletnieks@vt.edu wrote:
On Thu, 27 Apr 2000 21:55:04 PDT, Sean Donelan <sean@donelan.com> said:
If only certified techs are allowed to touch the line, and they only work 9-4 on weekdays, who cut the line? Do the certified techs cut the lines before they walk at the door at 4pm on Friday?
Didn't you know? The guy from janitorial services who bumped the off switch with the non-floor end of the mop?
He's a certified tech. Gotta be, you need special training to hit a really small off button on the backswing as often as they do.. ;)
They have to apprentice under the guy with the backhoe. ;)
Perhaps it was a show of things to come. No joke: http://www.wired.com/news/politics/0,1283,35790,00.html -Hank
Once again... Document it & report. Send it to your state PSC, and the FCC CCB. Yes, in theory their regulatory authority over same may be constrained. Bitch anyhow. Their authority may be limited but not their opinions. -- A host is a host from coast to coast.................wb8foz@nrk.com & no one will talk to a host that's close........[v].(301) 56-LINUX Unless the host (that isn't close).........................pob 1433 is busy, hung or dead....................................20915-1433
Apparently. Of course, I only find out about it when I get home from work, but the three times its happened, it's been during the day. Another thing I love is that they've renovated their way of handling trouble reports to "emphasize" their "neato-keen" new web trouble- ticketing system which handles stuff so well that they never actually get around to creating trouble tickets. When I call a few days later to see what the heck is going on and give them the TT# I got in the confirmation email, they've never heard of it and, of course, the new trouble ticket they give me goes swiftly to the tail end of the queue where it languishes for several more days. Gee, I wish *I* had a monopoly! I'd promise to take it out and play with it every day! JMH Sean Donelan wrote:
If only certified techs are allowed to touch the line, and they only work 9-4 on weekdays, who cut the line? Do the certified techs cut the lines before they walk at the door at 4pm on Friday?
-- John Hall <j.hall@f5.com> F5 Networks, Inc. Senior Test Engineer 206-505-0800 Phases of a Project: (1) Exultation. (2) Disenchantment. (3) Confusion. (4) Search for the Guilty. (5) Punishment for the Innocent. (6) Distinction for the Uninvolved.
participants (5)
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David Lesher -
Hank Nussbacher -
John Hall -
Sean Donelan -
Valdis.Kletnieks＠vt.edu