http://www.atis.org/PRESS/pressreleases2007/120307.htm In accordance with the Standard Outage Classification, telecommunication companies can now use common terminology and reporting structures to collect and report data used for identifying causes of outages. If you are not an ATIS member, a copy of the standard is $68. Nevertheless, I suspect media relation professionals for the companies will probably continue to use other euphemisms when discussing SNAFUs with the press.