Re: Domain Dissapearances?
I thought I'd do a quick status update on the thread I started a couple of weeks ago. What happened to my domain had a partial explanation. It was indeed on payment hold. There had been some snail mail bills sent (at least allegedly) to the technical contact's (my) listed postal address, which I had failed to update following a move 18 months ago. There was no good answer from NSI regarding why there was no snail mail bill sent to the domain's listed address (which was correct) or no email bill / notice sent to the listed contacts (which were correct). Moral of the story: review all addresses, both physical and email, phone numbers, fax numbers, etc. information for any domains you are in charge of and make absolutely sure that *every*single*bit* is 100% accurate. NSI may be using some of it that you forgot about. I also question NSI's breadth of notifications; there should have been email in my case, and probably should have been snail mail to the domain's address, neither of which happened. I got a number of stories from other listmembers ranging from annoyance to horror stories; it is clear to me that NSI has got procedural problems and insufficient information flow to customers set up. I would like to state clearly, however, that once I was able to get through to NSI's phone support staff in person we had it fixed within 20 minutes and that their staffer was polite and helpful. There was no email response after several days of inquiries, and the question of how they should have sent notifications is an open one. -george william herbert gherbert@crl.com Disclaimer: I do not work for CRL.
FWIW: In my case, they snailed the 2nd notice to my PREVIOUS address, but never sent email... Weeks after I paid, I got a disconnect notice. It was mailed a week after they acked payment. I also note there is no way to check payment status on-line..... unless you are [foolhardy, brave, crazy] enough to enable JavaVirus on your machine (and/or have a separate disposable machine for same... -- A host is a host from coast to coast.................wb8foz@nrk.com & no one will talk to a host that's close........[v].(301) 56-LINUX Unless the host (that isn't close).........................pob 1433 is busy, hung or dead....................................20915-1433
Reducing this all to the prime essence, of the problem. It seems NSI hires data entry operators that lack the discipline to ask the correct questions for a record update, and get into personality squabbles, with annoyed customers. This all could be done by process expediters right at the time you phone in, to end this year long battle of registration annoyances. Henry George Herbert wrote:
I thought I'd do a quick status update on the thread I started a couple of weeks ago.
What happened to my domain had a partial explanation. It was indeed on payment hold. There had been some snail mail bills sent (at least allegedly) to the technical contact's (my) listed postal address, which I had failed to update following a move 18 months ago.
There was no good answer from NSI regarding why there was no snail mail bill sent to the domain's listed address (which was correct) or no email bill / notice sent to the listed contacts (which were correct).
Moral of the story: review all addresses, both physical and email, phone numbers, fax numbers, etc. information for any domains you are in charge of and make absolutely sure that *every*single*bit* is 100% accurate. NSI may be using some of it that you forgot about.
I also question NSI's breadth of notifications; there should have been email in my case, and probably should have been snail mail to the domain's address, neither of which happened.
I got a number of stories from other listmembers ranging from annoyance to horror stories; it is clear to me that NSI has got procedural problems and insufficient information flow to customers set up. I would like to state clearly, however, that once I was able to get through to NSI's phone support staff in person we had it fixed within 20 minutes and that their staffer was polite and helpful. There was no email response after several days of inquiries, and the question of how they should have sent notifications is an open one.
-george william herbert gherbert@crl.com Disclaimer: I do not work for CRL.
On Wed, Aug 04, 1999 at 02:42:27PM -0700, George Herbert wrote:
What happened to my domain had a partial explanation. It was indeed on payment hold. There had been some snail mail bills sent (at least allegedly) to the technical contact's (my) listed postal address, which I had failed to update following a move 18 months ago.
Also, for us, our newest invoices are coming in with stupid postal addresses and no postcode. The whois role account entry says: Hostmaster Role Account (HR919-ORG) hostmaster@KNOWLEDGE.COM Knowledge Matters Limited 24-25 Scala Street London UK The bill has this: Hostmaster Role Account Hostmaster Role Account 24-25 Scala Street London UK But the contact template had this: Contact Information 1a. NIC Handle..............: 1b. (I)ndividual (R)ole.....: R 1c. Name....................: Hostmaster Role Account 1d. Organization Name.......: Knowledge Matters Limited 1e. Street Address..........: 24-25 Scala Street 1f. City....................: London 1g. State...................: 1h. Postal Code.............: W1P 1LU 1i. Country Code............: UK 1j. Phone Number............: +44 (0) 20 7419 4161 1k. Fax Number..............: +44 (0) 20 7419 4166 1l. E-Mailbox...............: hostmaster@knowledge.com We share a building with others, the invoices got consigned to the "not know here" pile and only by luck did I find them. Why can't they use their own database corrcetly ? BTW I consider this an operational problem since the increasing incompetance os NSI going to start breaks the DNS more and more... Regards, -- Peter Galbavy Knowledge Matters Ltd http://www.knowledge.com/
participants (4)
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David Lesher -
George Herbert -
Henry R. Linneweh -
Peter Galbavy