Dan Hollis wrote:
The UUnet rep who called me was also insistent that UUnet had the best technical support in the industry. I indicated to him that I had dealt with UUnet tech support in the past and was _not_ impressed[1], and was met with about 30 seconds of stunned silence. B)
You weren't clear on this. Was this "30 seconds of stunned silence" on the part of the sales rep, or were you telling the sales rep about the "30 seconds of stunned silence" on the part of tech support? -- -- *-----------------------------* Phil Howard KA9WGN * -- -- | Inturnet, Inc. | Director of Internet Services | -- -- | Business Internet Solutions | eng at intur.net | -- -- *-----------------------------* philh at intur.net * --
On Thu, 29 Oct 1998, Phil Howard wrote:
The UUnet rep who called me was also insistent that UUnet had the best technical support in the industry. I indicated to him that I had dealt with UUnet tech support in the past and was _not_ impressed[1], and was met with about 30 seconds of stunned silence. B) You weren't clear on this. Was this "30 seconds of stunned silence" on
Dan Hollis wrote: the part of the sales rep, or were you telling the sales rep about the "30 seconds of stunned silence" on the part of tech support?
The sales rep was rendered speechless for 30 seconds. I also got the insulting "small fry" treatment that others have mentioned. Do all UUnet sales reps have this snobbish insulting attitude? Or are we all getting the same rep or something. -Dan
Dan Hollis wrote:
The sales rep was rendered speechless for 30 seconds.
I also got the insulting "small fry" treatment that others have mentioned.
Do all UUnet sales reps have this snobbish insulting attitude? Or are we all getting the same rep or something.
Well I have not gotten my call from UUnet, yet. When I do, I'll just tell them "Sorry, we're one of those small fry businesses that isn't in UUnet's marketing strategy". -- -- *-----------------------------* Phil Howard KA9WGN * -- -- | Inturnet, Inc. | Director of Internet Services | -- -- | Business Internet Solutions | eng at intur.net | -- -- *-----------------------------* philh at intur.net * --
participants (2)
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Dan Hollis
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Phil Howard