I've been silently reading the posts about Network Solutions, and boy! I cannot agree more. I deal with a lot of Vendor Tech Support and Network Solutions Tech Support is in a class by itself (the absolute worst I have ever dealt with)! Their incompetency knows no bounds! It is scary! Their attitude seems to be if you fill out the on-line or email form to the computer's satisfaction, and the computer accepts and processes it, fine, otherwise they have absolutely no clue how to help you, how to change anything, how to update anything, it really is pathetic! Stewart Gott Network Manager None of us will be free until nerd persecution ends!
I second that. I've been dealing with them around four years now and have never managed to speak to a human. When pushed we've had to expedite things and pay the new expediting fee, which wouldn't have been necessary had reasonable customer service been available in the first place. Seems to me the generally regarded poor service might be used to drive business to their extra-cost services. Today takes the cake. Yesterday I requested a domain report for one of my nameservers, and subsequently received an email identifying the correct nameserver host handle. Today I received a report for a different host for some ISP in Texas. I wonder where my report went? Is this a breach of confidentiality on their part. Note this from yesterday's email: In order to ensure the privacy of customers, it is Network Solutions' policy to make this information available only to the registered contact. You should receive the report within 1-2 business days. At least they got me the incorrect information the next day. Cheers, At 11:43 AM -0400 4/19/2000, Stewart Gott wrote:
I've been silently reading the posts about Network Solutions, and boy! I cannot agree more. I deal with a lot of Vendor Tech Support and Network Solutions Tech Support is in a class by itself (the absolute worst I have ever dealt with)! Their incompetency knows no bounds! It is scary! Their attitude seems to be if you fill out the on-line or email form to the computer's satisfaction, and the computer accepts and processes it, fine, otherwise they have absolutely no clue how to help you, how to change anything, how to update anything, it really is pathetic!
Stewart Gott Network Manager
None of us will be free until nerd persecution ends!
-- Ken Eddings, Hostmaster, IS&T, eddingsk@apple.com, eddingsk@ricochet.net Work:+1 408 974-4286 Pager: +1 408 699-3591, Fax: +1 408 974-1560 Apple Computer, Inc., 1 Infinite Loop, M/S 60-DR Cupertino, CA 95014 The Prudent Mariner never relies solely on any single aid to navigation.
is anyone keeping track of NSI errors?
Ken Eddings Sent: Wednesday, April 19, 2000 2:34 PM
I second that. I've been dealing with them around four years now and have never managed to speak to a human.
I avoid speaking to NSI support critters as much as possible and I never ask for anything "out of the box". Been doing that for five years now.
When pushed we've had to expedite things and pay the new expediting fee, which wouldn't have been necessary had reasonable customer service been available in the first place. Seems to me the generally regarded poor service might be used to drive business to their extra-cost services.
But ... of course!<g>
At 11:43 AM -0400 4/19/2000, Stewart Gott wrote:
attitude seems to be if you fill out the on-line or email form to the computer's satisfaction, and the computer accepts and
scary! Their processes it, fine,
otherwise they have absolutely no clue how to help you, how to change anything, how to update anything, it really is pathetic!
Agreed, this seems to be the standard. Note that Verisign is almost as bad. We went to self-signed certs, a long time ago, because we were tired of getting raped there as well. Now that Verisgn has bought NSI, I expect no improvement in service. They probably still won't be able to get Guardian running right.
participants (3)
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Ken Eddings -
Roeland M.J. Meyer -
Stewart Gott