RT (Request Tracker) works very well for our needs. ---Mike At 09:01 PM 8/7/2002 -0700, Scott Granados wrote:

While we're talking about change management...

What are people using for ticket tracking for support issues. Is it all remedy or what do people like to use.

Feel free to answer off list:).

Scott

-------------------------------------------------------------------- Mike Tancsa, tel +1 519 651 3400 Sentex Communications, mike@sentex.net Providing Internet since 1994 www.sentex.net Cambridge, Ontario Canada www.sentex.net/mike