We're being hit up by MCI's billing fraud again. You'd think after the multiple settlements, the $4 billion accounting fraud and Ebbers' 25 year prison sentence that MCI would have learned something, but apparently not. Anyone have a definitive method of dealing with these clowns? Any contacts for someone skilled in getting MCI to FOAD? -Dan
On Thu, Jul 21, 2005 at 03:31:53PM -0700, Dan Hollis wrote:
We're being hit up by MCI's billing fraud again. You'd think after the multiple settlements, the $4 billion accounting fraud and Ebbers' 25 year prison sentence that MCI would have learned something, but apparently not.
Anyone have a definitive method of dealing with these clowns? Any contacts for someone skilled in getting MCI to FOAD?
You give NO details, but I am wondering whether you are being misbilled rather than suffering deliberate billing fraud. In such cases, we find our MCI salesperson to be incredibly helpful at getting bad billing fixed. And we both wish it could be stopped at the source, but the company STILL isn't unified after all the acquisitions of the last millenium. Say, isn't this ... off topic? -- Joe Yao ----------------------------------------------------------------------- This message is not an official statement of OSIS Center policies.
Thus spake "Randy Bush" <randy@psg.com>
We're being hit up by MCI's billing fraud again.
mci's billing problems are gross ineptitude, not fraud. and just about every major (and many minor) telco has the same mess.
"Never attribute to malice that which can be adequately explained by stupidity." S Stephen Sprunk "Those people who think they know everything CCIE #3723 are a great annoyance to those of us who do." K5SSS --Isaac Asimov
On Fri, 22 Jul 2005, Stephen Sprunk wrote:
Thus spake "Randy Bush" <randy@psg.com>
We're being hit up by MCI's billing fraud again.
mci's billing problems are gross ineptitude, not fraud. and just about every major (and many minor) telco has the same mess.
"Never attribute to malice that which can be adequately explained by stupidity."
If its well known that your A/R is a fairy tale (or horror fiction), but you continue to book it as revenue, how is that not fraud? ---------------------------------------------------------------------- Jon Lewis | I route Senior Network Engineer | therefore you are Atlantic Net | _________ http://www.lewis.org/~jlewis/pgp for PGP public key_________
On Fri, Jul 22, 2005 at 12:34:43PM -0500, Stephen Sprunk wrote:
Thus spake "Randy Bush" <randy@psg.com>
We're being hit up by MCI's billing fraud again.
mci's billing problems are gross ineptitude, not fraud. and just about every major (and many minor) telco has the same mess.
"Never attribute to malice that which can be adequately explained by stupidity."
But also be wary of attributing solely to stupidity a consistent pattern of billing "mistakes" which can be explained by pointing at stupid people but which net a lot of money from the folks who don't notice the errors. :) Seems to happen a LOT in this industry, across many vendors, but some more often than others. -- Richard A Steenbergen <ras@e-gerbil.net> http://www.e-gerbil.net/ras GPG Key ID: 0xF8B12CBC (7535 7F59 8204 ED1F CC1C 53AF 4C41 5ECA F8B1 2CBC)
We've certainly experienced WorldCom's billing ineptness. For years we tried to clear up billing errors without getting anywhere. After WCOM's bankruptcy, things seem different. We've actually been able to get the old outstanding errors cleared up - rather easily, I might add. So, far, the 'new' MCI seems to be a big improvement over the old WorldCom. FYI - MCI is changing the format of their invoices, so there probably will be errors over the next couple of months until they get all the bugs worked out. Joe On 7/22/05 11:48 PM, "Richard A Steenbergen" <ras@e-gerbil.net> wrote:
On Fri, Jul 22, 2005 at 12:34:43PM -0500, Stephen Sprunk wrote:
Thus spake "Randy Bush" <randy@psg.com>
We're being hit up by MCI's billing fraud again.
mci's billing problems are gross ineptitude, not fraud. and just about every major (and many minor) telco has the same mess.
"Never attribute to malice that which can be adequately explained by stupidity."
But also be wary of attributing solely to stupidity a consistent pattern of billing "mistakes" which can be explained by pointing at stupid people but which net a lot of money from the folks who don't notice the errors. :)
Seems to happen a LOT in this industry, across many vendors, but some more often than others.
-- Joe McGuckin ViaNet Communications 994 San Antonio Road Palo Alto, CA 94303 Phone: 650-213-1302 Cell: 650-207-0372 Fax: 650-969-2124
participants (7)
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Dan Hollis -
Joe McGuckin -
Jon Lewis -
Joseph S D Yao -
Randy Bush -
Richard A Steenbergen -
Stephen Sprunk