"dh" == David Harmelin <david.harmelin@dante.org.uk> writes: Does anybody have a security-related email address at UUNET, which is actually read by a human?
The procedure is to call them on the phone (24/7 support), as has been explained recently on this mailing list: http://nic.merit.edu/mail.archives/html/nanog/msg05535.html Since you're a direct customer of UUnet this should definitely work.
Calling UUNET triggers a reply a few weeks later from help@uu.net, asking to forward the request to security@uu.net, itself aliased to /dev/null
Also, is anybody else having problems with UUNET adding IP blocks, without notifying their customers?
Do you mean they filter ("block") specific IP addresses? (Anyway, we haven't had any problems with UUnet lately ourselves :-) Regards, -- Simon.
On 14 Nov 2000, Simon Leinen wrote: UUnet should really get a database based ticket trouble system for these things, you can't expect to have 10000 ppl on the phone. This sytem will ask you for your name, phone, e-mail, and details, and they tickets will be dealt with using some kind of severity based scheme by the NOC, or network engineers. Having to call, although it's their policy, is kind of lame for a NSP of such enormous size. my 2 cents, --Ariel -- Ariel Biener e-mail: ariel@post.tau.ac.il Work phone: 03-6406086 fingerprint = 07 D1 E5 3E EF 6D E5 82 0B E9 21 D4 3C 7D 8B BC
Ariel, As most (all?) ISP's we do track tickets via 'some automated system'. However, when dealing with live incidents there is no substitute for a phone call. Your issue is handled much quicker if you call in because it's not waiting on email, ticket creation and handling by the ticket system. Now that you have included your upstream directly in this ocnversation I hope they follow the procedures outlined previously to help you help us to resolve your issues in the future. --Chris ####################################################### ## UUNET Technologies, Inc. ## ## Manager ## ## Customer Router Security Engineering Team ## ## (W)703-289-8479 (C)703-283-3734 ## ####################################################### On Tue, 14 Nov 2000, Ariel Biener wrote:
On 14 Nov 2000, Simon Leinen wrote:
UUnet should really get a database based ticket trouble system for these things, you can't expect to have 10000 ppl on the phone. This sytem will ask you for your name, phone, e-mail, and details, and they tickets will be dealt with using some kind of severity based scheme by the NOC, or network engineers.
Having to call, although it's their policy, is kind of lame for a NSP of such enormous size.
my 2 cents,
--Ariel
-- Ariel Biener e-mail: ariel@post.tau.ac.il Work phone: 03-6406086 fingerprint = 07 D1 E5 3E EF 6D E5 82 0B E9 21 D4 3C 7D 8B BC
At 2:33 PM +0100 11/14/00, Simon Leinen wrote:
"dh" == David Harmelin <david.harmelin@dante.org.uk> writes: Does anybody have a security-related email address at UUNET, which is actually read by a human?
The procedure is to call them on the phone (24/7 support), as has been explained recently on this mailing list:
http://nic.merit.edu/mail.archives/html/nanog/msg05535.html
Since you're a direct customer of UUnet this should definitely work.
I would beg to differ. It didn't work for us last Thursday night. We (well, one of my folks called,) during a ping flood from another UUNet customer, and were soundly rebuffed by the UUNet rep on the other end of the line. What burns me is that we are a direct, paying customer of UUNet *and* the other end of the attack was a customer of theirs also. Contrary to the rhetoric on the list from Chris, we did not get the help we were supposed to get during this event. And we followed the procedures... (And don't even get me started about trying to switch your contact email address for outages/service announcements from UUnet, or I'll really get upset.) Regards, Chris _________________________________________________________________ Chris Kilbourn Phone: +1.425.483.0483 President / CTO Fax: +1.425.482.6871 digital.forest, Inc. where Internet solutions grow 19515 North Creek Parkway, Suite 314 http: www.forest.net Bothell, WA 98011 email: chrisk@forest.net We're Hiring! http://www.forest.net/about/employment.html
On Tue, 14 Nov 2000, Chris Kilbourn wrote:
At 2:33 PM +0100 11/14/00, Simon Leinen wrote:
> "dh" == David Harmelin <david.harmelin@dante.org.uk> writes: Does anybody have a security-related email address at UUNET, which is actually read by a human?
The procedure is to call them on the phone (24/7 support), as has been explained recently on this mailing list:
http://nic.merit.edu/mail.archives/html/nanog/msg05535.html
Since you're a direct customer of UUnet this should definitely work.
I would beg to differ. It didn't work for us last Thursday night.
Chris, please give me a specific time, date and engineer's name you spoke with. My engineers were on site until past 11:30pm that evening and did NOT get a phone call from you, your corporation or someone claiming to be you.
We (well, one of my folks called,) during a ping flood from another UUNet customer, and were soundly rebuffed by the UUNet rep on the other end of the line.
Do you have specifics about te incident (something you might want to send in private email or a phone call) that I can use to track this down a bit more?
Contrary to the rhetoric on the list from Chris, we did not get the help we were supposed to get during this event.
Which number did you call?? And which engineer did you speak with? --Chris
participants (4)
-
Ariel Biener -
Chris Kilbourn -
Christopher L. Morrow -
Simon Leinen