-----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On Behalf Of Philip Lavine Sent: Monday, September 25, 2006 11:50 PM To: nanog Subject: decline of customer service

Times have changed,

My experience has been recently that ISP's and ASP's have dramatically malnourished their first level support staff which in turn has created a resentful and lazy second teir. I am sick of the "It must be your network/cabling/CPE" attitude that I am getting from some teir 1 ISP's. I sick of replacing CSU's and checking extended demarcs while some clown in the POP is re-seating cards in the mux.

Moreover stop accusing my network of latency issues. I ran the packet capture 100 times and the client is still send a FIN. The reason your application is slow is because your programmers think sockets are something you plug a can opener into.

Finally, YOU are my vendor. I pay you money for exceptional service.

Thank you for your time.

Uh.... OK. Where did this come from? Did Philip have a seisure? ARE YOU OK PHILIP? :-P Brian