Q: Name a network with a market cap of 62.6B USD where a seniour network engineer calling to follow up on a ticket opened by his/her partner upon being told that "We have checked the connection and are not seeing a problem reaching them. Can you please provide us with additional information such as if you are seeing a complete loss of connectivity, packet loss, huge latency etc or anything else?" replies with "Hmm.. I am not sure I understand you" and up on "We are attempting to determine if they can be running some sort of traffic shaping" says "I am sorry, can I put you on hold? What you are saying is either completely over my head or I am not understanding the problem. I need to find one of my engineers". A: Grrr..... Alex