Brighthouse Outage in Tampa, FL
Does anyone know what the "software bug" that hit Brighthouse in Tampa? Eric Miller
It affected outside Tampa even. Even went as far south as Bradenton so I am guessing it was systemwide. For awhile their call center was so overloaded you received a fast busy when you called. Justin -- Justin Wilson <j2sw@mtin.net> Aol & Yahoo IM: j2sw http://www.mtin.net/blog xISP News http://www.twitter.com/j2sw Follow me on Twitter -----Original Message----- From: "Eric C. Miller" <eric@ericheather.com> Date: Wed, 7 Sep 2011 23:45:09 +0000 To: "nanog@nanog.org" <nanog@nanog.org> Subject: Brighthouse Outage in Tampa, FL
Does anyone know what the "software bug" that hit Brighthouse in Tampa?
Eric Miller
Brighthouse in Orlando was not affected as far as I could tell, but I did hear of customers in Lakeland that were down. Pretty widespread outage. Dylan -----Original Message----- From: Justin Wilson [mailto:lists@mtin.net] Sent: Wednesday, September 07, 2011 11:10 PM To: nanog@nanog.org Subject: Re: Brighthouse Outage in Tampa, FL It affected outside Tampa even. Even went as far south as Bradenton so I am guessing it was systemwide. For awhile their call center was so overloaded you received a fast busy when you called. Justin -- Justin Wilson <j2sw@mtin.net> Aol & Yahoo IM: j2sw http://www.mtin.net/blog xISP News http://www.twitter.com/j2sw Follow me on Twitter -----Original Message----- From: "Eric C. Miller" <eric@ericheather.com> Date: Wed, 7 Sep 2011 23:45:09 +0000 To: "nanog@nanog.org" <nanog@nanog.org> Subject: Brighthouse Outage in Tampa, FL
Does anyone know what the "software bug" that hit Brighthouse in Tampa?
Eric Miller
On Thu, 8 Sep 2011, Dylan Bouterse wrote:
Brighthouse in Orlando was not affected as far as I could tell, but I did hear of customers in Lakeland that were down. Pretty widespread outage.
Internally at brighthouse, Tampa (southwest florida) and Orlando (central florida) are pretty heavily detached from each other. There's now some call center, management, and engineering overlap but that only happened over the last few years. network and video delivery systems are still significantly divergent... (which is usually a good thing, since it means that when tampa breaks, orlando survives. ;) -- david raistrick http://www.netmeister.org/news/learn2quote.html drais@icantclick.org http://www.expita.com/nomime.html
participants (4)
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david raistrick -
Dylan Bouterse -
Eric C. Miller -
Justin Wilson