I am 100 percent with you on this. Some techs arrive to our data center with no tools and they have the same response I just thought it was a simple install. I know they have different levels for techs but you should not have to wait another couple of days to complete a install. They should send another tech same day but that's not the case. ------Original Message------ From: Charles Wyble To: Crooks, Sam Cc: nanog@nanog.org Subject: Re: Looking for AT&T / Verizon / Sprint WWAN service impressions- onor off-list replies welcome Sent: Apr 15, 2009 7:56 PM What is it about the bloody telcos. You want to spend money, but yet you can't reach the right people to get your questions answered or schedule the service. Gah. I experienced this recently, trying to have some inside wiring work done at my house. They rolled a tech, but then he claimed he "wasn't prepared" to do the work. What exactly was he prepared to do, on an inside wiring call? It took multiple calls / disconnects to SBC to get to the right dept and have a tech deployed who was actually prepared to install the jack. Do these places take courses on anti sustainability? It's amazing they are still in business. Crooks, Sam wrote:

After much hassle and several false starts and disconnects in getting in touch with the right department in Sprint, I spoke to a woman in technical support in the group that supports 3G data cards.

She said:

- public IP addresses are used - static IP available for $3/mo additional - maximum 3G data plan is 5GB/mo of data transfer, retail reate, $60/mo (which is typically cheaper than your typical ADSL/IDSL or ISDN service cost)

Sam Crooks

Sent on the Now Network� from my Sprint® BlackBerry