Can someone clueful at level3 please contact me about bgp. We are a customer, and phone calls and email have failed to get us a contact.
WOW...you're a _customer_ and you can't get somebody on the phone?
'get somebody on the phone' or 'get someone with BGP clue on the phone'
On Wed, 5 Mar 2003, Kris Foster wrote:
Can someone clueful at level3 please contact me about bgp. We are a customer, and phone calls and email have failed to get us a contact.
WOW...you're a _customer_ and you can't get somebody on the phone?
'get somebody on the phone' or 'get someone with BGP clue on the phone'
Either and both. I'm sure L3 has people outside of their core engineering group that understand BGP. Ok, so maybe he's looking to start running BGP. I could understand not being able to get somebody on the phone without effort when trying to get things running the first time (but with multiple emails and calls, it's still inexcusable). However, if you're already exchanging routes with them, there's no excuse for not being able to get somebody who understands BGP on the phone. Andy xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Andy Dills 301-682-9972 Xecunet, LLC www.xecu.net xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Dialup * Webhosting * E-Commerce * High-Speed Access
The assumption here is that they are a current customer, with an active connection, and have exchanged routes. We don't know any of that. Level(3) is generally pretty responsive - if the guy on the phone doesn't know the answer, they tend to be pretty good about finding out. Maybe the original poster would care to share the resolution? Thanks, Dan On Wed, 5 Mar 2003, Andy Dills wrote:
On Wed, 5 Mar 2003, Kris Foster wrote:
Can someone clueful at level3 please contact me about bgp. We are a customer, and phone calls and email have failed to get us a contact.
WOW...you're a _customer_ and you can't get somebody on the phone?
'get somebody on the phone' or 'get someone with BGP clue on the phone'
Either and both. I'm sure L3 has people outside of their core engineering group that understand BGP.
Ok, so maybe he's looking to start running BGP. I could understand not being able to get somebody on the phone without effort when trying to get things running the first time (but with multiple emails and calls, it's still inexcusable). However, if you're already exchanging routes with them, there's no excuse for not being able to get somebody who understands BGP on the phone.
Andy
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Andy Dills 301-682-9972 Xecunet, LLC www.xecu.net xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Dialup * Webhosting * E-Commerce * High-Speed Access
We were L3 customer a while back. We tried to get in contact with our account rep for a couple of weeks with no results. We found out that L3 had laid off most of their sales staff and had decided to focus on wholesale sales. Our 'new' account manager later told us that L3 didn't want to sell anything smaller than an OC3. Now, that was about a year ago. Perhaps it's different now. Joe On 3/5/03 2:01 PM, "Daniel Golding" <dgold@FDFNet.Net> wrote:
The assumption here is that they are a current customer, with an active connection, and have exchanged routes. We don't know any of that. Level(3) is generally pretty responsive - if the guy on the phone doesn't know the answer, they tend to be pretty good about finding out.
Maybe the original poster would care to share the resolution?
Thanks, Dan
On Wed, 5 Mar 2003, Andy Dills wrote:
On Wed, 5 Mar 2003, Kris Foster wrote:
Can someone clueful at level3 please contact me about bgp. We are a customer, and phone calls and email have failed to get us a contact.
WOW...you're a _customer_ and you can't get somebody on the phone?
'get somebody on the phone' or 'get someone with BGP clue on the phone'
Either and both. I'm sure L3 has people outside of their core engineering group that understand BGP.
Ok, so maybe he's looking to start running BGP. I could understand not being able to get somebody on the phone without effort when trying to get things running the first time (but with multiple emails and calls, it's still inexcusable). However, if you're already exchanging routes with them, there's no excuse for not being able to get somebody who understands BGP on the phone.
Andy
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Andy Dills 301-682-9972 Xecunet, LLC www.xecu.net xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Dialup * Webhosting * E-Commerce * High-Speed Access
On Wed, Mar 05, 2003 at 04:40:49PM -0500, Andy Dills wrote:
On Wed, 5 Mar 2003, Kris Foster wrote:
Can someone clueful at level3 please contact me about bgp. We are a customer, and phone calls and email have failed to get us a contact.
WOW...you're a _customer_ and you can't get somebody on the phone?
'get somebody on the phone' or 'get someone with BGP clue on the phone'
Either and both. I'm sure L3 has people outside of their core engineering group that understand BGP.
Ok, so maybe he's looking to start running BGP. I could understand not being able to get somebody on the phone without effort when trying to get things running the first time (but with multiple emails and calls, it's still inexcusable). However, if you're already exchanging routes with them, there's no excuse for not being able to get somebody who understands BGP on the phone.
Customer install engineers industry-wide are always flakey at best. It isn't in their job description to be on call 24/7 in case you have an emergency late-night installation. Besides, it's scarey enough knowing that they have enable. -- Richard A Steenbergen <ras@e-gerbil.net> http://www.e-gerbil.net/ras GPG Key ID: 0xF8B12CBC (7535 7F59 8204 ED1F CC1C 53AF 4C41 5ECA F8B1 2CBC)
participants (5)
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Andy Dills -
Daniel Golding -
joe mcguckin -
Kris Foster -
Richard A Steenbergen