On Sep 14, 2004, at 4:09 PM, Florian Weimer wrote:

* Carl W. Kalbfleisch:

...

4) Does your configuration management software integrate with your network fault and performance management system? If so, what level of integration do you have? If not, is this integration something you desire?

You don't mention integration with CRM systems. Is this already standard practice, or is it considered unnecessary or maybe even impossible?

Integration should be entirely possible. It is just out of the scope of what I am currently investigating. Carl