Send me a direct mail with the details/path/loss/etc and I'll get this checked. Jeroen Wunnink Sr. Manager - Integration Engineering www.gtt.net <http://www.gtt.net/> On 18/11/2020, 16:03, "NANOG on behalf of Joseph Breu" <nanog-bounces+jeroen.wunnink=gtt.net@nanog.org on behalf of breu@breu.org> wrote: NOTE: This is an external message. Please use caution when replying, opening attachments or clicking on any links in this e-mail. Hi All, Looking for a GTT NOC contact that can assist with packet loss on a transit link between SEA and SFO. I tried emailing their NOC but they keep asking for an account number of service details. We are not their customer - we’re just being impacted by the packet loss. Thanks in advance -breu