RE: Level3 tries cell-phone style billing scam on customers
From: Patrick Giagnocavo [mailto:patrick@zill.net]
Anyone else seeing this same behavior from Level3?
We're going on three months of trying to get billing issues resolved; and yes, no way to talk to a real person anymore, nor are there any sales reps left that have any interest in talking to their customers as far as I can tell. If it weren't for positive experiences with tech support, they would be Verizon. David
Peer1 has a similar charge but actually labels it "LA Telecommunications Surcharge" or something to the effect. (David: Sorry for sending to you personally at first instead of to list). -- Jeffrey Lyon, President Level III Information Systems Technician jeffrey.lyon@blacklotus.net | http://www.blacklotus.net Black Lotus Communications of The IRC Company, Inc. Talk for 4h 45m from the U.S. to Latin America for $10.00: http://www.defensecalling.com On Thu, Jul 31, 2008 at 12:48 PM, David Hubbard <dhubbard@dino.hostasaurus.com> wrote:
From: Patrick Giagnocavo [mailto:patrick@zill.net]
Anyone else seeing this same behavior from Level3?
We're going on three months of trying to get billing issues resolved; and yes, no way to talk to a real person anymore, nor are there any sales reps left that have any interest in talking to their customers as far as I can tell. If it weren't for positive experiences with tech support, they would be Verizon.
David
From: Patrick Giagnocavo [mailto:patrick@zill.net]
Anyone else seeing this same behavior from Level3?
Orthogonal to this discussion, Level(3)'s support, while never great shakes compared to the exemplary service that I used to get from Looking Glass Networks, has in recent months taken a sharp turn for the worse. 52 hours for callback on hicap circuit outages, technicians who can't read the ticket ("call only between 0600 and 2300 EDT; site contact needs to sleep too"), and just general apathy and ennui more appropriate to an old-line incumbent (oh yeah, billing screw-ups too) have brought my dissatisfaction to record levels. Residential T-1 which I've had since 1996 - canceled yesterday. I'll suck it up on the MSS lossage and tunnel my stuff over a cablemodem. ---Rob
participants (3)
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David Hubbard -
Jeffrey Lyon -
Robert E. Seastrom