How does a non-customer contact Verio's NOC? I can't get through their phone maze without an account number and emails bounce back because I didn't include a valid account number in the subject :| -- matthew zeier - "Curiosity is a willing, a proud, an eager confession of ignorance." - Leonard Rubenstein
Thanks to all who responded and thanks to Verio for the quick resolution! ----- Original Message ----- From: "matthew zeier" <mrz@velvet.org> To: <nanog@merit.edu> Sent: Monday, August 02, 2004 1:25 PM Subject: Verio NOC ?
How does a non-customer contact Verio's NOC? I can't get through their phone maze without an account number and emails bounce back because I
didn't
include a valid account number in the subject :|
-- matthew zeier - "Curiosity is a willing, a proud, an eager confession of ignorance." - Leonard Rubenstein
Matthew, I'm not sure who you're calling but +1 888 598-3746 or +1 214 290-8545 is what we normally use. They usually pick on the first ring, not bad IMO. ---Rico On Mon, 2 Aug 2004 13:25:20 -0700, matthew zeier <mrz@velvet.org> wrote:
How does a non-customer contact Verio's NOC? I can't get through their phone maze without an account number and emails bounce back because I didn't include a valid account number in the subject :|
-- matthew zeier - "Curiosity is a willing, a proud, an eager confession of ignorance." - Leonard Rubenstein
Ricardo "Rick" Gonzalez wrote:
Matthew,
I'm not sure who you're calling but +1 888 598-3746 or +1 214 290-8545 is what we normally use. They usually pick on the first ring, not bad IMO.
http://www.pch.net/inoc-dba/ should really help you in this sort of thing. If you have an AS, you can get yourself an inoc-dba phone, and as you can see there are several people from large carriers / exchange points etc - clueful people - who have inoc-dba phones. srs
On Tue, 3 Aug 2004, Suresh Ramasubramanian wrote:
Ricardo "Rick" Gonzalez wrote:
Matthew,
I'm not sure who you're calling but +1 888 598-3746 or +1 214 290-8545 is what we normally use. They usually pick on the first ring, not bad IMO.
http://www.pch.net/inoc-dba/ should really help you in this sort of thing.
or for pstn access to NOCs that are listed: http://puck.nether.net/netops/nocs.cgi normally this is useful, oddly even though the upstream for puck is verio there is no listing for verio/2914 ? Perhaps someone from Verio could add themselves? or perhaps puck's hostmaster could? :) -Chris
participants (4)
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Christopher L. Morrow -
matthew zeier -
Ricardo "Rick" Gonzalez -
Suresh Ramasubramanian