On Wed, 28 Mar 2001, Jon Stanley wrote:

Do any of you have any experience with troubleshooting unacceptable amounts of latency and packet loss on an Edge 85? Everything looks cool, the DS3 circuit going into is clean, it's not oversubscribed, but the latency and (mainly) packet loss continue. I am at a complete loss as to what to do with this. The packet loss appears to be consistent, however running an mtr at this time is telling me that it's not there. I know from looking with my own two eyes that it was there and worse than ever several hours ago, but it seems to have calmed down now.

Any suggestions as to where to go with these things when conventional methods of troubleshooting (including moving the customer to a router closer to the NetEdge) seem to have failed me?

11. xxx.xxx.xxx 2% 594 601 54 42 61 140

Thanks in advance, Jon

Jon, I think we used the 2ft drop test to fix the one in Columbus. Seriously though, I think that Robert G. was the person who finally figured it out. My yelling at the device and shaking the manual in the air at it didn't seem to do much good. <g> --- John Fraizer EnterZone, Inc