netsol: not processing requests?
Anyone out there notice a slow down or lack of processing requests at netsol (ie verisign, whatever their name is now)? We did some maintenance yesterday and only received 2 of the "do you agree with this change" emails. Yet we received all the "we have received your request" emails for all changes. Changes that we approved we never got the "your change has been completed" emails and yet we did the maintenace around 1-3pm EDT yesterday. Anyone will similar experience out there?
Anyone out there notice a slow down or lack of processing requests at netsol (ie verisign, whatever their name is now)?
Yep.. So figuring there was a problem, I kept resending the requests (email host modification forms) because I was not even getting the 'we have received your message' emails. Then, Monday AM (I sent emails Friday, Saturday and Sunday), the floodgates opened and I got it all at once. I have not looked behind the curtain, but I get the impression very little is actually automated and the hamsters in cages are tired.
On Tue, Oct 02, 2001 at 06:46:30AM -0400, Eric S. Hvozda wrote:
Anyone out there notice a slow down or lack of processing requests at netsol (ie verisign, whatever their name is now)?
[snip] I sent them a couple of host registration requests several weeks ago, and have not heard back from them. I got the 'host registration received' message including a ticket number and all that, but nothing happened. I did my business with another registrar, eventually. Greetz, Peter -- Monopoly http://www.dataloss.nl/monopoly.html
Has anyone EVER successfully received a "host report" (i.e. nameserver report showing all domains hosted on it) from them? I tried years ago following their stated procedures with no luck. I tried again three weeks ago. Got an ACK to my contact address indicating 1-2 business day turnaround for it. I've followed-up once per week asking nicely "when might this be available?". I've yet to receive anything other than auto-acks. Doesn't seem to matter whether I e-mail or use their web form, all routes apparently lead to Null0. Grrrrrr ----- Original Message ----- From: "Peter van Dijk" <peter@dataloss.nl> To: <nanog@merit.edu> Sent: Tuesday, October 02, 2001 5:39 AM Subject: Re: netsol: not processing requests?
On Tue, Oct 02, 2001 at 06:46:30AM -0400, Eric S. Hvozda wrote:
Anyone out there notice a slow down or lack of processing requests at netsol (ie verisign, whatever their name is now)?
[snip]
I sent them a couple of host registration requests several weeks ago, and have not heard back from them. I got the 'host registration received' message including a ticket number and all that, but nothing happened.
I did my business with another registrar, eventually.
Greetz, Peter -- Monopoly http://www.dataloss.nl/monopoly.html
> Has anyone EVER successfully received a "host report" (i.e. nameserver > report showing all domains hosted on it) from them? > I tried years ago following their stated procedures with no luck. We've done it three times over perhaps the last eighteen months, and never had any difficulty. -Bill
On Tue, Oct 02, 2001 at 07:30:47AM -0700, Bill Woodcock wrote:
> Has anyone EVER successfully received a "host report" (i.e. nameserver > report showing all domains hosted on it) from them? > I tried years ago following their stated procedures with no luck.
We've done it three times over perhaps the last eighteen months, and never had any difficulty.
Really? I used to be able to get them fine. However, since about a year ago I've not been able to get them at all for any of the contact handles that I've got anything to do with. The only person I spoke to at NetSol denied that they ever existed. What's your secret Bill? I just presumed they'd broken it for everyone. J. x
On Tue, 2 Oct 2001, Bill Woodcock wrote:
> Has anyone EVER successfully received a "host report" (i.e. nameserver > report showing all domains hosted on it) from them? > I tried years ago following their stated procedures with no luck.
We've done it three times over perhaps the last eighteen months, and never had any difficulty.
yup, we get them done every 2 months. i call and if the person i'm speaking to doesn't understand what i'm talking about, i hang up and try to get another support person. the clue level varies widely on the other end of their 800 number. nevertheless, as soon as i can manage it, we are going to stop using netsol anyway. i just need the time to fully investigate my choice (a local opensrs reseller,) and train my staff on how to deal with a new registrar, update policies, etc. deeann m.m. mikula director of operations telerama public access internet http://www.telerama.com 1.877.688.3200
deeann mikula <deeann@telerama.com> writes:
On Tue, 2 Oct 2001, Bill Woodcock wrote:
> Has anyone EVER successfully received a "host report" (i.e. nameserver > report showing all domains hosted on it) from them? > I tried years ago following their stated procedures with no luck.
We've done it three times over perhaps the last eighteen months, and never had any difficulty.
nevertheless, as soon as i can manage it, we are going to stop using netsol anyway. i just need the time to fully investigate my choice (a local opensrs reseller,) and train my staff on how to deal with a new registrar, update policies, etc.
I've been happy with OpenSRS. Netsol made the migration tedious, though. It was sad to see Netsol's toolset devolve from quick, fast, email and ftp based forms, to a mandatory click, point, fail, dial the phone, fax the copy process. Chris
On Thu, 4 Oct 2001, Chris Beggy wrote:
It was sad to see Netsol's toolset devolve from quick, fast, email and ftp based forms, to a mandatory click, point, fail, dial the phone, fax the copy process.
I just processed three contact changes via the email process - worked just fine. ************************************************************************** The Center for Civic Networking PO Box 600618 Miles R. Fidelman, President & Newtonville, MA 02460-0006 Director, Municipal Telecommunications Strategies Program 617-558-3698 fax: 617-630-8946 mfidelman@civicnet.org http://civic.net/ccn.html Information Infrastructure: Public Spaces for the 21st Century Let's Start With: Internet Wall-Plugs Everywhere Say It Often, Say It Loud: "I Want My Internet!" **************************************************************************
Miles Fidelman <mfidelman@civicnet.org> writes:
On Thu, 4 Oct 2001, Chris Beggy wrote:
It was sad to see Netsol's toolset devolve from quick, fast, email and ftp based forms, to a mandatory click, point, fail, dial the phone, fax the copy process.
I just processed three contact changes via the email process - worked just fine.
That's the power of one thread on nanog :-) ! I didn't know Sclavos subscribed... Chris
On Tue, 2 Oct 2001, Mike Lewinski wrote:
Has anyone EVER successfully received a "host report" (i.e. nameserver report showing all domains hosted on it) from them?
Yep. Couple of times. Even had them do global updates successfully.
I tried years ago following their stated procedures with no luck. I tried again three weeks ago. Got an ACK to my contact address indicating 1-2 business day turnaround for it. I've followed-up once per week asking nicely "when might this be available?". I've yet to receive anything other than auto-acks. Doesn't seem to matter whether I e-mail or use their web form, all routes apparently lead to Null0.
Grrrrrr
----- Original Message ----- From: "Peter van Dijk" <peter@dataloss.nl> To: <nanog@merit.edu> Sent: Tuesday, October 02, 2001 5:39 AM Subject: Re: netsol: not processing requests?
On Tue, Oct 02, 2001 at 06:46:30AM -0400, Eric S. Hvozda wrote:
Anyone out there notice a slow down or lack of processing requests at netsol (ie verisign, whatever their name is now)?
[snip]
I sent them a couple of host registration requests several weeks ago, and have not heard back from them. I got the 'host registration received' message including a ticket number and all that, but nothing happened.
I did my business with another registrar, eventually.
Greetz, Peter -- Monopoly http://www.dataloss.nl/monopoly.html
-- Tom Glover
I sent them a couple of host registration requests several weeks ago, and have not heard back from them. I got the 'host registration received' message including a ticket number and all that, but nothing happened.
I had multiple attempts at sending in a PGP-authenticated DELETE HOST fail (the reply mail says there is an error in the template, but fails to indicate what is wrong exactly, and it does look good to me. Their parser however seems to strip out the 0c. Auth Data content when replying, but I think it does that to protect CRYPT-PW submissions etc.) The only indication they add is a 'hreg4' in their reply mail, whatever that means.
I did my business with another registrar, eventually.
I guess I will have to too, sigh
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1
Anyone out there notice a slow down or lack of processing requests
at netsol (ie verisign, whatever their name is now)?
Yes, I noticed that about two years ago. I fixed it by moving all my domains to Register.com. - --- Quantum Mechanics: the dreams stuff is made of -----BEGIN PGP SIGNATURE----- Version: PGPfreeware 6.5.8 for non-commercial use <http://www.pgp.com> iQA/AwUBO7oBn0ksS4VV8BvHEQJjGgCguLLubi700UwFut1b+Fmg1ICmg+sAn2hL shZ5iu3tUARBDTWAakRF0VVb =CVXF -----END PGP SIGNATURE-----
participants (12)
-
Bill Woodcock -
deeann mikula -
Eric S. Hvozda -
James Cronin -
Mathias Koerber -
Mike Batchelor -
mike harrison -
Mike Lewinski -
Miles Fidelman -
news＠kippona.com -
Peter van Dijk -
Tom Glover