If you don't have any users, or if you have users but you don't answer technical support questions from them, then you won't be helped by this at all. If, however, you're in the 99.99999% of all other people here, it could potentially help you. Glad to see you agree. At 10:28 AM 2/8/2000 -0500, you wrote:

more valuable email reporting incidents/status/gripes about online services or providors. knowing this will help us all greatly in operating our networks today.