My understanding of Rich's words "subdelegating internally" would be delegations for corporate lans, pop devices, dialup pools, and so forth, rather than customer assignments. Depending on which he meant, the two roles are very different. Having said that, we are migrating to QIP for everything. :-)
At 12:45 AM +0000 4/11/01, Joshua Goodall wrote:
On Thu, Nov 01, 2001 at 07:24:29AM -0500, Rich Sena wrote:
What is everyone using for subdelegating IPv4 space internally - looking for an *ease of use* tool - something that would require low maintenance and can be delegated to entry-level NOC staff...
I would be cautious about handing your address-space management to entry-level staff. It is more than a trivial bookkeeping function. Institute an auditing/sanity-check process.
I agree. It is not all that difficult to build such a system but making sure the people using it properly understand what information they need from the customer to ensure that the assignment is properly justified is another matter. I don't think this is a task for entry level NOC staff where churn might be high and understanding low. They are probably also not that good at telling the customer no, they are more interested in the customer going away (happy).
Mark. --
At 8:51 AM -0600 5/11/01, Borchers, Mark wrote:
My understanding of Rich's words "subdelegating internally" would be delegations for corporate lans, pop devices, dialup pools, and so forth, rather than customer assignments. Depending on which he meant, the two roles are very different.
Well in the system I developed we basically used it for all of the above since we needed the same sort of information to justify our assignments to the APNIC when we came back for more. The system could identify an infrastructure request so it could be more lenient with respect to requesting second opinions but our customers would have been unimpressed if there was one set of rules for them and another for us. Of course the internal clients (marketing :-) didn't like it when you said no but that's why you have someone further up the chain than a low level NOCer making the decisions. Mark. --
participants (2)
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Borchers, Mark
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Mark Prior