Happy Thanksgiving... According to a support person at Qwest's DSL Technical Support number (800-247-7285), Qwest is experiencing widespread intermittent loss of connectivity for DSL customers (symptomology is a customer's Cisco 675 or 678 will report loss of WAN physical layer, link will then come back up after a brief period of time, problem repeats). This is occurring even for customers running CBOS 2.4.3 (Qwest's currently recommended CBOS revision, per http://www.qwest.com/dsl/customerservice/csco675ups.html ). This has been going on (according to the Qwest technical support person) for multiple hours, and Qwest has no further information. Qwest suggests DSL customers contact their ISP for further information (although it is clear that this is not an ISP-level issue at time time). No Qwest web page or other information about the outage is available according to the Qwest support person. Regards, Joe St Sauver (joe@oregon.uoregon.edu) University of Oregon Computing Center Disclaimer: the preceding is not, of course, an official Qwest announcement and your milage may vary.
On Thu, 22 Nov 2001, Joe St Sauver wrote:
This has been going on (according to the Qwest technical support person) for multiple hours, and Qwest has no further information. Qwest suggests DSL customers contact their ISP for further information (although it is clear that this is not an ISP-level issue at time time).
Maybe Qwest was jealous of BT's DSL network meltdown, and wanted to show they can break a network better. Two DSL networks meltdown in the same week?
No Qwest web page or other information about the outage is available according to the Qwest support person.
According to http://stat.qwest.net/ Qwest and TouchAmerica have 100% uptime for the last 90 days.
-----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Sean Donelan Sent: Thursday, November 22, 2001 8:26 PM To: Joe St Sauver Cc: nanog@merit.edu Subject: Re: Qwest reporting widespread DSL outages [deleted text] According to http://stat.qwest.net/ Qwest and TouchAmerica have 100% uptime for the last 90 days. ---- This is hardly surprising, most URLs that are used in SLA requirements are very generous in what they consider network availability. stat.qwest.net may only report DIA or "core" outages. I have seen plenty of SLAs that exclude certain "types" of connections without specifying how the determination of type is made. Its a very cool site though. It feels a little "soft" technically. Deepak Jain AiNET Disclaimer: I'm full of turkey, that we can be sure of.
I'm not running to any telco-conglomerates' defense, but I think it is safe to assume that legacy-Qwest national IP backbone (read: ex-IconNET, AS209) is quite different than legacy-SBC IP net. No? On Thu, 22 Nov 2001, Sean Donelan wrote:
On Thu, 22 Nov 2001, Joe St Sauver wrote:
This has been going on (according to the Qwest technical support person) for multiple hours, and Qwest has no further information. Qwest suggests DSL customers contact their ISP for further information (although it is clear that this is not an ISP-level issue at time time).
Maybe Qwest was jealous of BT's DSL network meltdown, and wanted to show they can break a network better. Two DSL networks meltdown in the same week?
No Qwest web page or other information about the outage is available according to the Qwest support person.
According to http://stat.qwest.net/ Qwest and TouchAmerica have 100% uptime for the last 90 days.
-- Alex Rubenstein, AR97, K2AHR, alex@nac.net, latency, Al Reuben -- -- Net Access Corporation, 800-NET-ME-36, http://www.nac.net --
participants (4)
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Alex Rubenstein -
Deepak Jain -
Joe St Sauver -
Sean Donelan