Hi folks: This is my first posting to this email group. If I am at the wrong place for what I'm asking, I humbly ask for the your collective indulgence. I am having a problem with a service order with AT&T and I am getting nowhere with their sales organization. My repeated inquires go unheeded for days, even weeks on end. And it's been going on for over 5 months. Can any of our distinguished AT&T colleagues (or anyone else within the NANOG community for that matter) contact me off line? I am hoping someone can provide me with any contact info for some higher power inside AT&T, either within their sales organization or at an executive level, to whom I may address my grievances? I would be most grateful. Thank you in advance. Kind Regards, Patrick Torney Trion World Network