-----BEGIN PGP SIGNED MESSAGE----- lynn [mailto:lynn@calpop.com] wrote:

Thanks for your lengthy letter- it's just the kind of letter we need - complete with specific cases so that we can go and investigate and terminate any individual cases that might not be terminated yet.

Three days later...

The idea that CalPOP is in the spamming business is a joke, we hate spam just as much as anyone else,

That indeed why you are listed in spamhouse.

among our clients is Interland, Boeing Airlines, lots of the entertainment industry, HilaryDuff.com, Jeopardy.com, Kingworld.com, Seal.com, - ecommece companies like BizCrafter.com,

So you've got 7 domains which are not spamming. But you apparently have a lot of clientelle that comes back and back causing you to earn bucks with signup fees and terminating them "directly" (ahem) when somebody complains in public. Good service indeed, for spammers.

and we even have servers for anti-virus clients like Panda Software and AVG, and tons of Game servers here... we do not have 1,000 spamming servers - in fact we terminate anyone who is

You only got a couple, not 1000, spamming servers? Every spamming server is one too much. Terminate them.

found to be spamming instantly as it is a violation of our terms of service which is in the signed contract that every one of our customers has signed.

Which is nowhere to be found publicly, not even a public statement about this, unless you want to record this as your "CalPOP AUP".

Because we have inexpensive bandwidth and servers we get all types of stuff - our network pretty much mirrors the internet at large- a little bit of everything, but because we have a set-up fee we usually don't get as many spammers as some of the other "free set-up"

"We don't get as many spammers as some other..." Aka you _DO_ get spammers. This is going in the right direction. Admittance of your problems is better than denial.

cheap server companies. We turn people off for spamming all the time and

You turn them off and probably back on again because they signup again, and only till you get a big public offense you suddenly turn them off.

we keep thier set-up fee so we are not the company to come to for spamming!

Indeed, you are in the perfect business of earning lots of money from spammers by cashing in their spamming fees.

abuse@calpop.com works too. I was just offering an alternative by given out support@calpop.com as it seemed that people were looking for additonal means to contact us- we are open 24 hours so you can always call. And our support@calpop.com assigns tickets- that was a great idea to have the abuse assign tickets too and we will set that up.

Ahem, so support and abuse are different and they don't work?

The client at 216.240.140.204 has been terminated. So that's a closed case- told you we were quick!

After three days of PUBLIC messages and you getting it via some of your personal close friends who is in the same business :)

We have the signed signatures of every customer agreeing to our acceptable use policy which of course calls for zero tolerance for spam which is why you don't find it online- we are so adament about abuse that we make every customer fill out a contract AND SIGN IT PERSONALLY agreeing to our anti-abuse contract and we make them sign-it and fax it back before we will put them online.

If they sign it maybe you can earn MUCH MORE money ($$$ bling bling) if you put in a clause that when they spam that they have to pay you a fine for spamming. This will really keep those 'customers' away and earn you even more money. Though all your setup revenues will ofcourse go down, but you will get a better network and respect from the rest of the internet and maybe then even real non-spamming customers.

That's why you can't search google and find our policy. However- since you suggested it, we will create an online webpage just for that purpose - so that other people can see our policy not just our customers.

Step in the right direction.

The idea that we don't work as vigorusly as anyone else is simply false, if anything, we are one of the most proactive fighters of spam in the industry.

Why where you in spamhouse again? http://www.spamhaus.org/sbl/listings.lasso?isp=calpop.com 216.240.129.0/26 is listed on the Spamhaus Block List (SBL) Jul 26 2003 - 8:13hrs GMT Daniel Licht Open proxy spammer. "Meet The Bullet-Proof Proxy Hijacking Licht Brothers - Daniel and Ernst" http://google.com/groups?selm=vi1pvep3jlil1f@corp.supernews.com "MORE: Licht Brothers Proxy Hijacking Team Really Gets Around!" http://google.com/groups?selm=vi3o5mat1rlpd9@corp.supernews.com Very pro-active indeed. Very speedy *rofl*

We have just finished working with the FBI to catch an alleged spam ring known as Pilot Holding.

Aha, you got forced to do track it down by law... And was that company owned by yourself or was it some other nice tax-evading contstruction like some other person who was caught redhanded and denies everything. Or where you talking about the fact that the FBI caught up to you and you needed to "work" with them?

I don't think people realize how big our operation really is

We do, 1000 servers, you told that already. Basically nobody cares how big your (spamming?) "operation" really is, it spams through proxies. You should not do that not with 1 box and not with a 1000.

- our building for example has only 5 clients - XO, QUEST, ICG, CALPOP, and EQUINIX and that's why it can appear like we are a small operation that is spamming when in fact we are a big operation that gets a few spammers on it now and then, like all big and fast growing operations.

Now you are big again? Oh my, the contradictions. Also that you are in the same housing facility as another ISP doesn't relate to the fact that your abuse department doesn't do a thing unless complaints go up in public. <SNIP bottom quoted message> I think you now know how everybody thinks about your "operation". I also sincerely hope that you clean up your act and become a respectable hoster that does _really_ work on abuse reports. As for your ticket numbering system, you might want to let it send updates to the complainants that the matter has been sorted out and possibly the actions you took. Greets, Jeroen - -- "I am in the gutter now, but at least this gutter is mine" -- M.B. Former Spammer -----BEGIN PGP SIGNATURE----- Version: Unfix PGP for Outlook Alpha 13 Int. Comment: Jeroen Massar / jeroen@unfix.org / http://unfix.org/~jeroen/ iQA+AwUBP1oV/ymqKFIzPnwjEQIZQwCYjWHelhmHrRdP9urfQlHREDA86QCgmhAC Tk4vtLfrNSu9BC3q/dMthRU= =ECFW -----END PGP SIGNATURE-----