Hello, We're having some serious issues with Earthlink's mail servers connecting 8-10 times to our servers to send a single message. The target is one of our e-mail security customers and really need to get in touch with the Earthlink NOC to find out why they are retrying when we are successfully accepting the message. Unfortunately, the NOC number's been removed from puck.net, and after being shuffled to 4 different departments at Earthlink we're being told to e-mail abuse@earthlink.net. We've been trying to get this resolved for 6 months with Earthlink (noc@earhtlink.net) and its to a pain point where really do need to resolve the issue. If anyone could point us in the right direction, or if you're with Earthlink contact us off-list it would be really great. Thank you in advance. Best Regards, Jason Williams DigiTar Support williamsjj@digitar.com
Hey, I believe I had this problem before as well. There was that and a few other problems with earthlinks mailservers. I'll contact you off list with the information that I could have about them, but you may need to go through their corporate relations dept first as they give the 'no one can talk to our postmaster team' speech. Raymond Corbin Support Analyst HostMySite.com -----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On Behalf Of Jason J. W. Williams Sent: Wednesday, July 18, 2007 5:05 PM To: nanog@merit.edu Subject: Earthlink NOC Contact Info Hello, We're having some serious issues with Earthlink's mail servers connecting 8-10 times to our servers to send a single message. The target is one of our e-mail security customers and really need to get in touch with the Earthlink NOC to find out why they are retrying when we are successfully accepting the message. Unfortunately, the NOC number's been removed from puck.net, and after being shuffled to 4 different departments at Earthlink we're being told to e-mail abuse@earthlink.net. We've been trying to get this resolved for 6 months with Earthlink (noc@earhtlink.net) and its to a pain point where really do need to resolve the issue. If anyone could point us in the right direction, or if you're with Earthlink contact us off-list it would be really great. Thank you in advance. Best Regards, Jason Williams DigiTar Support williamsjj@digitar.com
On Jul 18, 2007, at 5:05 PM, Jason J. W. Williams wrote:
Hello,
We're having some serious issues with Earthlink's mail servers connecting 8-10 times to our servers to send a single message. The target is one of our e-mail security customers and really need to get in touch with the Earthlink NOC to find out why they are retrying when we are successfully accepting the message. Unfortunately, the NOC number's been removed from puck.net, and after being shuffled to 4 different departments at Earthlink we're being told to e-mail abuse@earthlink.net. We've been trying to get this resolved for 6 months with Earthlink (noc@earhtlink.net) and its to a pain point where really do need to resolve the issue.
If anyone could point us in the right direction, or if you're with Earthlink contact us off-list it would be really great. Thank you in advance.
Best Regards, Jason Williams DigiTar Support williamsjj@digitar.com
The NOC list at puck.nether.net doesn't seem to work. You can reach our NOC at 404-81-0770 x22277. You may have to open a ticket to get a problem directed to someone with specific skills to handle it. I'll contact you off line to try to get this resolved. David Hester Sr Network Engineer Earthlink
The NOC list at puck.nether.net doesn't seem to work. You can reach our NOC at 404-81-0770 x22277. You may have to open a ticket to get a problem directed to someone with specific skills to handle it. I'll contact you off line to try to get this resolved.
David Hester Sr Network Engineer Earthlink
On Jul 20, 2007, at 9:09 AM, David Hester wrote: I just noticed that I missed a digit in the phone number. The correct number is 404-815-0770 x22277. David Hester Sr Network Engineer Earthlink
participants (3)
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David Hester -
Jason J. W. Williams -
Raymond L. Corbin