Sounds like classic @Home customer service... Oh well, time for me to order a real circuit I guess... Christ, their Level-2 people can't even get into their routers and the escalation for those guys don't even know what to look for... And forget about getting to talk to anyone above level-2... --Jim
From: Alan Clegg <alan@clegg.com> To: Jim Logan <ypcat25@hotmail.com> CC: nanog@merit.edu Subject: Re: Clue at @Home? Date: Tue, 12 Dec 2000 21:05:23 -0500
Unless the network is lying to me again, Jim Logan said:
Anyone have a phone number for someone with a clue at @Home?
Getting tired of their level 2 support telling me my packet loss is because I'm pointing to the wrong nameserver.... Ugh...
I can't even get that far. I call them to report attacks coming from their network and get forwarded to voicemail hell... I finally get to the point of leaving a message and I never get a callback.
AlanC
_____________________________________________________________________________________ Get more from the Web. FREE MSN Explorer download : http://explorer.msn.com
I was able to demand, at one time, to be shunted straight to their L3 NOC, after figuring out for them that they had whole sections of network down in SD. ("oh, is that a problem?") As for attacks, I get probed by @home 5 times a day trying see if I am running a news server. NM the fact that I send mail to abuse constantly with IPs of machines that are probing me. ("We can't do anything about that...") And, since I run services like ssh, I'm told I need to upgrade to @work, since no consumer would ever use a service like that, so I MUST be running a business off my cable connection. Good luck! t Todd Suiter Mgr, Deployments/NOC Space4rent www.s4r.com On Tue, 12 Dec 2000, Jim Logan wrote:
Sounds like classic @Home customer service... Oh well, time for me to order a real circuit I guess... Christ, their Level-2 people can't even get into their routers and the escalation for those guys don't even know what to look for... And forget about getting to talk to anyone above level-2...
--Jim
From: Alan Clegg <alan@clegg.com> To: Jim Logan <ypcat25@hotmail.com> CC: nanog@merit.edu Subject: Re: Clue at @Home? Date: Tue, 12 Dec 2000 21:05:23 -0500
Unless the network is lying to me again, Jim Logan said:
Anyone have a phone number for someone with a clue at @Home?
Getting tired of their level 2 support telling me my packet loss is because I'm pointing to the wrong nameserver.... Ugh...
I can't even get that far. I call them to report attacks coming from their network and get forwarded to voicemail hell... I finally get to the point of leaving a message and I never get a callback.
AlanC
_____________________________________________________________________________________ Get more from the Web. FREE MSN Explorer download : http://explorer.msn.com
Good morning, Here are some numbers that might help in your at home saga. 1-800-872-3595 or noc@noc.home.net I work with a good portion of the network sections in SD. (great, now ive done it). Hope this helps, and if you need further assistance, please email me directly, at msarges@midco.net Morgan On 13-Dec-2000 Todd Suiter wrote:
I was able to demand, at one time, to be shunted straight to their L3 NOC, after figuring out for them that they had whole sections of network down in SD. ("oh, is that a problem?") As for attacks, I get probed by @home 5 times a day trying see if I am running a news server. NM the fact that I send mail to abuse constantly with IPs of machines that are probing me. ("We can't do anything about that...")
And, since I run services like ssh, I'm told I need to upgrade to @work, since no consumer would ever use a service like that, so I MUST be running a business off my cable connection.
Good luck!
t
Todd Suiter Mgr, Deployments/NOC Space4rent www.s4r.com
On Tue, 12 Dec 2000, Jim Logan wrote:
Sounds like classic @Home customer service... Oh well, time for me to order a real circuit I guess... Christ, their Level-2 people can't even get into their routers and the escalation for those guys don't even know what to look for... And forget about getting to talk to anyone above level-2...
--Jim
From: Alan Clegg <alan@clegg.com> To: Jim Logan <ypcat25@hotmail.com> CC: nanog@merit.edu Subject: Re: Clue at @Home? Date: Tue, 12 Dec 2000 21:05:23 -0500
Unless the network is lying to me again, Jim Logan said:
Anyone have a phone number for someone with a clue at @Home?
Getting tired of their level 2 support telling me my packet loss is because I'm pointing to the wrong nameserver.... Ugh...
I can't even get that far. I call them to report attacks coming from their network and get forwarded to voicemail hell... I finally get to the point of leaving a message and I never get a callback.
AlanC
_____________________________________________________________________________ ________ Get more from the Web. FREE MSN Explorer download : http://explorer.msn.com
-------------------------------------------------- msarges@descartes.midco.net 13-Dec-2000 10:15:35 Fax: 605-335-1173 Any sufficiently advanced technology is indistinguishable from a rigged demo.
participants (3)
-
Jim Logan -
msarges＠descartes.midco.net -
Todd Suiter